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Bug Monthly usage broken

Discussion in 'Client & Site Support' started by chad hendrix, Jul 20, 2019.

  1. chad hendrix

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    I have botted very minimally this past month yet my account has reached the 200 hour lock. my guess is ive botted no more than 40 hours in the last 30 days. Despite this, my account history claims that I botted for 125 hours in a 24 hour time period on july 1st. Im guessing this is an intended feature at the start of every month to limit free accounts to 75 hours instead of 200. This would be understandable, but having upgraded my account twice last month to be able to access additional hours, this is slightly frustrating. Is this an intentional feature or can this be reversed from my account?
     
  2. American Express

    American Express RuneMate Staff

    Joined:
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    This is incorrect, the usage only goes up if you use RuneMate.

    Do you use a shared network or VPN? Do you use the same computer and IP address for the RuneMate forums, that you do for the RuneMate client?

    You can learn how the hours system works here: Tutorial - Billing and Payment FAQ

    Hour System:
    The hour system works on a 30 day period. If you are a free user, you are able to bot up to a maximum of 200 hours in one single 30 day period. You can view your current hours usage here, by filtering by "Last 30 Days" Log in | Community | RuneMate

    Bot hours don't just "reset" at a given time. Your remaining hours are calculated by subtracting the hours you've used in the last 30 days from the total hours that you bought. Here's an example:

    Let's say today is October 1st, and you buy 3000 hours. Let's say that you use 100 hours every day. On October 31st (30 days later), you run out of hours, so you can't bot anymore. On the next day (November 1st), you'll regain the hours that you used 30 days ago (October 1st's hours), meaning that you'll have another 100 hours to bot with. The day after that you'll regain the hours you used on October 2nd, giving you another 100 hours, etc.
     

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