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Tutorial Billing and Payment FAQ

RuneMate Staff
Joined
Oct 2, 2015
Messages
3,195
Hi there, i wanna add some more credits to my account but when i press go buy and it opens paypal it says something went wrong. i tried it multiple times but nothing seems to work. it just wont redirect me to the paypal site. i bought credits 3 days ago and everything was oke. any idea what wrong and how to fix it because ill run out of credits in a couple of hours

why is PayPal not working to buy credits?

I'm also having this issue.

i am having same issue


We're aware of issues with being unable to purchase credits using PayPal - the issue is being actively worked on.

It is not currently possible to purchase credits through the website, check out ⁠the #selling-credits channel on our Discord to see potential vendors.

Join the RuneMate Discord Server!

It is not possible to purchase account upgrades such as Supporter and Sponsor at this time, through the website or through a third-party vendor.

There is no ETA on when a fix will be available, as we are waiting on PayPal to fix things.
 
Joined
Sep 22, 2023
Messages
3
Hello I purchased 20 credits 3 days ago and they've not appeared in my account, Paypal says it's pending and my only option is to contact seller. But the money has been taken from my bank already. Can I get a resolve on this? I have the receipt.
 
Last edited:
Joined
Apr 19, 2023
Messages
1
I don't have paypal.it doesn't work in my country.how do i pay for buying hours?and how do i pay for paid bots like 0.12$/hour?
 
Joined
Sep 22, 2023
Messages
3
Hello I purchased 20 credits 3 days ago and they've not appeared in my account, Paypal says it's pending and my only option is to contact seller. But the money has been taken from my bank already. Can I get a resolve on this? I have the receipt.

This has still not been sent. PayPal has said "Estimated transfer: Today by 12:00 AM" for 3 days now.
 
Joined
Jul 22, 2024
Messages
2
Hello,
I am out of my 200 free hours and was planning on upgrading. I was curious though; let's say I donate 5 dollars for 500 hours. I don't use my 500 hours and 30 days go by will I get those previous 200 hours back for a total of 700 hours?

Thanks.

Edit: In the main post the link seems to be broken 'How do I check my monthly hours allowance? "Visit Services | RuneMate to view your current upgrade, hours used and hours remaining."
 
RuneMate Staff
Joined
Oct 2, 2015
Messages
3,195
what happens if i pause the script does credits goes low?

If the bot uses breaks, you will still be charged for the break time period as the bot is still in use. If you manually pause the bot, you will still be charged for the break time period as the bot is still in use and connected to RuneMate's servers.

When you start the bot you will be charged straight away at the start of every hour, including when the bot first starts. If you stop the bot and start it again, you will be charged again for another hour, regardless of how long ago you were charged for the last session, whether it be 30 seconds or 10 minutes.
 
Joined
Jun 8, 2024
Messages
2
So I just made 2 purchases for 1 credit each. both were taken from my account, but I have not received either credits. been running runemate for awhile, never had any issues till present. was hoping for some assistance please, and thank you.
 
easily triggered ✌
Joined
Dec 31, 2015
Messages
4,560
So I just made 2 purchases for 1 credit each. both were taken from my account, but I have not received either credits. been running runemate for awhile, never had any issues till present. was hoping for some assistance please, and thank you.
Be patient, it will process eventually
 
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