Resolved Black screen after client login

Discussion in 'Client & Site Support' started by ikon91, Sep 24, 2015.

  1. ikon91

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    Runescape doesnt seem to load after I login to the client, Regardless of if i choose OSRS, RS3, or Darkscape. Not entirely sure what the problem is. I tried to clear my jagex cache and runemate cache to no avail.

    Edit: It appears the graphics won't load, As I can hear the music.

     
  2. Best Answer:
    Post #23 by Arbiter, Oct 2, 2015
  3. mazi1m

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    Yeah, it happened after DarkScape support update launched.
     
  4. Cloud

    Cloud The Developer

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    What OS?
     
  5. mazi1m

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    Yes, it happens to me on oldschool. Black flashes when I click the client screen. Don't know if it occurs on RS3. Just started happening when the DarkScape support was introduced.
     
  6. ikon91

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    Windows 7, If you meant operating system. Sorry if I took too long. Been out of state, Haven't tried since I've been home.
     
  7. BoneCode

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    Happens to me it's the UI, if you resize the window it usually appears
     
  8. Kitty

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    resizing doesn't seem to work for me, it stays black
     
  9. BoneCode

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    Would you like help via teamviewer?
     
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  10. Microsoft

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    As a temp fix, click on the Settings option in RuneMate.
    Then close the dialog that opens, and you should be fine once again.
     
  11. Cloud

    Cloud The Developer

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  12. PinUpGirls

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    i get this problem as well.
     
  13. Arbiter

    Arbiter Mod Automation

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    Need reproduction steps. Can't do much without.
     
  14. BoneCode

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    step 1. open bot
    step 2. type username and password in
    step 3. login

    there you go
     
  15. Arbiter

    Arbiter Mod Automation

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    Considering all our users, myself included, do exactly that with no issues it's impossible to take your word for it. Please record a video or allow an Executive to Teamviewer to confirm. Also share what operating system you are using.
     
  16. Microsoft

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    Try cleaning your Java cache
     
  17. BoneCode

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    windows 10 and give me a sec famalama
     
  18. mazi1m

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    Here it's windows 7 x32 and also other pc windows 7x64
    --- Double Post Merged, Sep 28, 2015, Original Post Date: Sep 28, 2015 ---
    happens on both.
     
  19. Arbiter

    Arbiter Mod Automation

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    Are you talking about a flicker or a permanent black screen? Flicker is known and not a bug. Permanent black screen (i.e. longer than 2 seconds) is a bug.
    --- Double Post Merged, Sep 28, 2015 ---
    If it's the latter then I'd like a video of it or Teamviewer.
     
  20. mazi1m

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    yea, just a flicker and minimizing issues.
     
  21. Arbiter

    Arbiter Mod Automation

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    Tell me more about this minimizing issue.
     

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