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Bug Cannot install Runemate

Discussion in 'Client & Site Support' started by pysical, Nov 11, 2019.

  1. pysical

    Joined:
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    I am having issues with a script bot so I was going to remove everything and start over.

    I uninstalled Runemate and now I am getting a error:
    Error downloading the Java(TM) Runetime Environment.
    Please check your internet connection and start setup again.

    Log: xxxxxxx

    So I go to the log and this is what is in it...

    [0:652] No JRE included
    [0:668] LoadDLL (0, (null), 0)
    [0:668] Searching for a JVM
    [0:690] MinVersion: 1.8.0_181, MaxVersion: 1.8.0_181
    [0:690] Testing location (type Y)
    [0:706] checkJavaExe (C:\Program Files (x86)\Java\jre1.8.0_231\bin\java.exe, [out], 4, 4, 0)
    [0:721] file exists
    [0:721] got version from registry 1.8.0_231
    [0:737] checkJavaExe returning 0
    [0:753] checkJavaExe (C:\Program Files (x86)\Java\jre1.8.0_231\bin\java.exe, [out], 4, 4, 0)
    [0:753] file exists
    [0:768] got version from registry 1.8.0_231
    [0:790] checkJavaExe returning 0
    [0:790] Testing location JAVA_HOME (type E)
    [0:806] Testing location JDK_HOME (type E)
    [0:822] checking app id allinstdirs5153-2584-1271-2038 (0, 80000001)
    [0:822] could not query value node 0
    [0:837] checking app id allinstdirs5153-2584-1271-2038 (512, 80000001)
    [0:853] could not query value node 0
    [0:853] checking app id allinstdirs5153-2584-1271-2038 (0, 80000002)
    [0:869] could not query value node 0
    [0:869] checking app id allinstdirs5153-2584-1271-2038 (512, 80000002)
    [0:891] could not query value node 0
    [0:891] Search sequence finished
    [0:906] ERROR: No JVM found
    [0:906] Download location: https://cdn.runemate.com/bundles/windows-x86-1.8.0_181.tar.gz
    [0:922] Downloading JRE
    [1:38] ERROR: InternetOpenUrl failed with error code 12029
    [2:40] ERROR: Retry JRE download
    [2:109] ERROR: InternetOpenUrl failed with error code 12029
    [3:118] ERROR: Retry JRE download
    [3:188] ERROR: InternetOpenUrl failed with error code 12029
    [4:198] ERROR: Retry JRE download
    --- Double Post Merged, Nov 12, 2019, Original Post Date: Nov 11, 2019 ---
    So I tried to install RM using my phones hotspot. It started to download the JRE during installation. So seems to be something with this:

    [1:38] ERROR: InternetOpenUrl failed with error code 12029

    I logged in and disabled my firewall on both my computer and my router and still no luck. I have tried to manually install both x64 and x86 JRE hoping that it would skip that download, but it still does it.

    I can't find anything about port forwarding but it could be the issue?
    --- Double Post Merged, Nov 12, 2019 ---
    Figured it out.
     
  2. Swych

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    What was the issue? It's good to post your solution so that if someone in the future has this issue they can find it too.
     
  3. rickyraypickles

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    can you possibly post what the solution was? Having the same issue.
     
  4. pysical

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    If you have Comcast/Xfinity you need to log in and disable xFi. Its some stupid firewall they have.
     
  5. WetBeaver

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    I have Xfinity and can't find what you are talking about where is the xfi located?
     

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