Resolved Can't connect to server. Please check your firewall settings.

Discussion in 'Client & Site Support' started by terrorbyte, Dec 9, 2015.

  1. Hey guys,

    There is some bug going on currently. First of all, I received the error that I had exceeded my instances (which I had not) but then after I closed all my instances, restarted my PC and now when I try to connect from my PC and other ones I own, I keep getting Can't connect to server. Please check your firewall settings. At the login screen.

    Seeing shoutbox right now, a bunch of us are experiencing the exact same issue. any fix?
     
  2. I just kept clicking login in and it works after about 3 tries
     
  3. I think this may have something to do with cloudflare.
    Did you change your IP using a Proxy or VPN when using RuneMate ?
    If so, that could cause a problem.
    I noticed when I change my IP while being logged into RuneMate it sometimes asks me to enter a captcha on the site.
    This can't be done on the client, so maybe this is an issue sometimes ? idk...
    @Arbiter

    Mind if I Teamview you to investigate it ?
    I'm not getting the error :S
     
  4. I personally don't use any VPS or Proxy to connect to Runemate at all or anything like that. Use directly my ISP.

    here's the ping result you asked for: @Microsoft

    [​IMG]

    However, I'm going to give it a while and see if the bug still persists, if it does, i'll PM you the teamviewer details
     
  5. Alright, thanks for sharing the info.
    I'm getting around 30ms on average, so something is def wrong on your end.
     
  6. Yeah most likely its my ISP issue currently. Going to wait a bit and see if it changes.

    Just for kicks, I did some more ping tests @Microsoft

    [​IMG]
     
  7. Is your ISP AT&T or Cogent by any chance ?
    Internet Health Report

    THE BELOW PROGRAM IS PRETTY TECHNICAL, BUT WILL HELP ESTABLISH IF THE PROBLEM IS ON YOUR END OR YOUR ISP.
    PingPlotter - Pinpoint Network Problems
    Guide: PingPlotter Getting Started Guide

    This program basically traces the steps your "ping" request makes, and keeps track of the delays, etc.. in each segment.
     
    #7 Microsoft, Dec 9, 2015
    Last edited: Dec 9, 2015

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