Resolved Cant log into client?

Discussion in 'Client & Site Support' started by The1KZ, Jul 26, 2016.

  1. I open the client and i put in my credentials and click "Log In" and nothing happens it just sits there?

    I posted this once and have wait quite awhile for help, figured maybe i labled it wrong?
     
  2. When you say nothing happens, do you mean the client sits there doing nothing, or you get a spinning wheel, or...?
     
  3. Yeah like it does nothing when i use my login info, no spinny wheel...
    --- Double Post Merged, Jul 26, 2016, Original Post Date: Jul 26, 2016 ---
    The login button turns color and wont let me click it again...but thats about it
     
  4. Thank you, should i just wait for them to reply?
     
  5. Probably going to ask you for additional info, are you sure you're not having connection issues? firewall?
     
  6. Nahh my internet was running perfect, and my pc didnt give me a firewall warning...
    --- Double Post Merged, Jul 26, 2016, Original Post Date: Jul 26, 2016 ---
    [Debug] RuneMate Version: 2.3.1
    [Debug] Java Version: 8u92 x86 (Oracle Corporation)
    [Debug] Operating System: Windows 10 x64
    Jul 23, 2016 3:25:38 AM java.util.prefs.WindowsPreferences <init>
    WARNING: Could not open/create prefs root node Software\JavaSoft\Prefs at root 0x80000002. Windows RegCreateKeyEx(...) returned error code 5.

    The 2 seperate files in my log folder..


    [Debug] RuneMate Version: 2.3.1
    [Debug] Java Version: 8u92 x86 (Oracle Corporation)
    [Debug] Operating System: Windows 10 x64
    Jul 22, 2016 4:25:16 AM java.util.prefs.WindowsPreferences <init>
    WARNING: Could not open/create prefs root node Software\JavaSoft\Prefs at root 0x80000002. Windows RegCreateKeyEx(...) returned error code 5.
    java.lang.NoClassDefFoundError: Could not initialize class javax.crypto.JceSecurityManager
    at javax.crypto.Cipher.getConfiguredPermission(Cipher.java:2587)
    at javax.crypto.Cipher.getMaxAllowedKeyLength(Cipher.java:2611)
    at sun.security.ssl.CipherSuite$BulkCipher.isAvailable(CipherSuite.java:548)
    at sun.security.ssl.CipherSuite$BulkCipher.isAvailable(CipherSuite.java:527)
    at sun.security.ssl.CipherSuite.isAvailable(CipherSuite.java:194)
    at sun.security.ssl.SSLContextImpl.getApplicableCipherSuiteList(SSLContextImpl.java:346)
    at sun.security.ssl.SSLContextImpl.getDefaultCipherSuiteList(SSLContextImpl.java:304)
    at sun.security.ssl.SSLSocketImpl.init(SSLSocketImpl.java:626)
    at sun.security.ssl.SSLSocketImpl.<init>(SSLSocketImpl.java:537)
    at sun.security.ssl.SSLSocketFactoryImpl.createSocket(SSLSocketFactoryImpl.java:72)
    at sun.net.www.protocol.https.HttpsClient.createSocket(HttpsClient.java:405)
    at sun.net.NetworkClient.doConnect(NetworkClient.java:162)
    at sun.net.www.http.HttpClient.openServer(HttpClient.java:432)
    at sun.net.www.http.HttpClient.openServer(HttpClient.java:527)
    at sun.net.www.protocol.https.HttpsClient.<init>(HttpsClient.java:264)
    at sun.net.www.protocol.https.HttpsClient.New(HttpsClient.java:367)
    at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(AbstractDelegateHttpsURLConnection.java:191)
    at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1105)
    at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:999)
    at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:177)
    at sun.net.www.protocol.http.HttpURLConnection.getOutputStream0(HttpURLConnection.java:1283)
    at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(HttpURLConnection.java:1258)
    at sun.net.www.protocol.https.HttpsURLConnectionImpl.getOutputStream(HttpsURLConnectionImpl.java:250)
    at nul.IiiIiIiiIIii.goto(iua:116)
    at nul.IiiIiIiiIIii.goto(iua:123)
    at nul.iiiIiIiIIiII.goto(lua:47)
    at nul.IiIIiIiIIIii.goto(tma:166)
    at java.lang.Thread.run(Thread.java:745
     
  7. Did you try to reinstall RuneMate after completely uninstalling it and reinstalling?
     
  8. Yeah thats the first thing i tried. Same results sadly :/
     
  9. You most likely have already, but try running as admin, and also from a different PC if you have access to one. Should help narrow it down to a connection point or hardware issue.

    If it's a networking issue, there's a good chance that there's not an awful lot we can help you with. Arbi/Cloud etc don't have an awful lot of time to come and help with these things so it's a good idea to gather as much info as you possibly can before they get to it.
     
  10. Yeah i understand, i dont have access to another computer sadly...but when i get on ill try to run as admin and post it
    --- Double Post Merged, Jul 26, 2016, Original Post Date: Jul 26, 2016 ---
    So i completly uninstalled again, redownloaded and didnt have any issues?? So im not sure what was wrong the first time i did it but thank you for the help lol
     
  11. Uninstall all versions of Java, uninstall RuneMate, and then install RuneMate. Do not install Java manually.
     

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