Resolved Checking client resources

Discussion in 'Client & Site Support' started by faba11, Jul 5, 2015.

  1. i have a problem with starting my runemate...
    It's stuck on checking rescources. I have no antivirus, my firewall is off, i have admin access, restarted my pc, reinstalled runemate. I waited about 2 hours and it was still checking for client resources.


    I don't know what to do.

     

    Attached Files:

  2. Best Answer:
    Post #19 by kristiaan, Jul 7, 2015
  3. What java version do you have? And do you have a 64bit or 32 bit pc?
     
  4. And what java version?
     
  5. Version 8 update 45 (build 1.8.0_45-b15)
     
  6. 32 bit java of 64 bit java version?
     
  7. Umm, i don't know where to find that, do you have teamviewer?
     
  8. I think my pc runs on 32 bits, wouldn't that matter?
    --- Double Post Merged, Jul 5, 2015, Original Post Date: Jul 5, 2015 ---
    I can't seem to install it because my pc runs on 32 bit.
     
  9. Tagging @Cloud so he can put more debugging there to find out what the issue is for you.
     
    faba11 likes this.
  10. I had a look on teamviewer and this error seems to be the problem although I'm not sure how much it reveals, it occurs about 3 times per minute as the client continues to check for resources, hopefully this helps.

    @Cloud @Arbiter

    Code (Text):
    1. (09:51:27) [Debug] Started RuneMate v1.1.0 (preview) with Java 8 Update 45
    2. (09:51:55) java.lang.NullPointerException
    3. (09:51:55)      at app.il.char(srb:217)
    4. (09:51:55)      at app.zn.run(job:268)
    5. (09:51:55)      at java.util.concurrent.Executors$RunnableAdapter.call(Unknown S
    6. ource)
    7. (09:51:55)      at java.util.concurrent.FutureTask.runAndReset(Unknown Source)
    8. (09:51:55)      at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFut
    9. ureTask.access$301(Unknown Source)
    10. (09:51:55)      at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFut
    11. ureTask.run(Unknown Source)
    12. (09:51:55)      at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Sou
    13. rce)
    14. (09:51:55)      at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown So
    15. urce)
    16. (09:51:55)      at java.lang.Thread.run(Unknown Source)
    17. (09:51:55) Unexpected error occurred while extending the session.
     
    faba11 likes this.
  11. Perfect. @Cloud can use this to debug.
     
  12. Do i need to do anything, or should i just wait for now?
     
  13. Just wait :)
    Cloud will fix it
     
  14. Looking into this now.
    We had it running for a second, but then it kept doing it again.
    Once his pc is restarted we will retry some steps
     
  15. That stack trace helps us fix an issue, unfortuanetly it's unrelated to HIS issue.
     
  16. So, is there a fix for this user?
    I did clean all the virusses and malware from his pc, yet it did not help :'(
     
  17. If there is malware involved I would recommend a fresh reformat (operating system install). He can try using a different computer on the same network to make sure it's not the network blocking the connection. At this point I suspect there is still some remaining malware or the malware broke some key operating system functions before being cleaned up.
     
  18. There were 4-5 RATS on his pc :) i fixed them all up =)
    I would also advice a fresh restart. :)
     
    faba11 likes this.
  19. So... the solution to this error is a reformat┬┐?
     

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