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Resolved Computer Freeze

Discussion in 'Client & Site Support' started by hendrew1, Oct 6, 2015.

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  1. hendrew1

    hendrew1

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    I just bought a brand new pc, the first thing I downloaded was RuneMate, after 1 hour using it my computer froze, had to forcefully shut down and when I turned it back on, I couldn't use RuneMate anymore and I can't get in Oracle or Java website, not point fingers, but I think this might be a malware downloaded from runemate.
     
    #1 hendrew1, Oct 6, 2015
  2. Microsoft

    Microsoft Ex-Staff

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    I can assure you RuneMate is a safe and clean program.
    How much RAM does your PC have ?
     
    #2 Microsoft, Oct 6, 2015
  3. hendrew1

    hendrew1

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    8 gb, I don't like doing this, but this scared the hell out of me.
     
    #3 hendrew1, Oct 6, 2015
  4. Microsoft

    Microsoft Ex-Staff

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    It's kinda hard to tell what's causing the issue with your given information [no offence].
    Allow me or a staff member to Teamview you ?

    To me, it seems like RuneMate used up to many RAM of your pc and caused the freeze/lagg.
    Use my problem solving tool to allocate 2GB of RAM and see if the problem persists :)

    Regarding your site accessing problems:
    Try to temporarily disable your Antivirus/Firewall, and try to access the sites again.
     
    #4 Microsoft, Oct 6, 2015
  5. hendrew1

    hendrew1

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    Sure and Runescape and OSRS websites got blocked aswell.
     
    #5 hendrew1, Oct 6, 2015
  6. Microsoft

    Microsoft Ex-Staff

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    I've updated my reply, so try that first please :D
    --- Double Post Merged, Oct 6, 2015, Original Post Date: Oct 6, 2015 ---
    To me, it seems like RuneMate used up to many RAM of your pc and caused the freeze/lagg.
    Use my problem solving tool to allocate 2GB of RAM and see if the problem persists :)

    Regarding your site accessing problems:
    Try to temporarily disable your Antivirus/Firewall, and try to access the sites again.
     
    #6 Microsoft, Oct 6, 2015
  7. worrorfight

    worrorfight

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    If i were you, download this program which will download every single updated driver + needed programs such as java for your computer

    http://drp.su/ - 100% safe
     
    #7 worrorfight, Oct 6, 2015
  8. hendrew1

    hendrew1

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    Already did that, no change tho.
     
    #8 hendrew1, Oct 6, 2015
  9. Microsoft

    Microsoft Ex-Staff

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    Try the solutions I've posted please and let me know if it helped.
     
    #9 Microsoft, Oct 6, 2015
  10. hendrew1

    hendrew1

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    Already did disable my firewall, nothing changed...
    And I can't load DarkScape normally too now... I played it for a week with no problem, used this for 1 hour and everthing went to shit...
     
    #10 hendrew1, Oct 6, 2015
  11. loli

    loli

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    My suggestion would be to look into recently installed software besides RuneMate, maybe something else is causing the problem. Do you play any other Java games? If you haven't tried already I would also suggest a clean install of Java and RuneMate.. and just incase I'd make sure all Runescape and RuneMate temp files are deleted too... Heck delete all temp files while you're at it.
     
    #11 loli, Oct 6, 2015
  12. YubiBotter

    YubiBotter

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    Straight from the get-go I would recommend reformatting to be quite honest with you.
    Pre-built systems are renowned for being loaded to the teeth with bloatware which is never an enticing prospect.

    Also it's probably safe to assume the issue is on your end, as opposed to RuneMate's, given that no-one else appears to have had this issue.
     
    #12 YubiBotter, Oct 6, 2015
    loli likes this.
  13. Falixus

    Falixus Guest

    RuneMate is not malware. :)
    Why not? Is the website blocked? Explain please.
     
    #13 Falixus, Oct 6, 2015
    loli likes this.
  14. hendrew1

    hendrew1

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    I'm sorry for my posts, I don't really know what happened, I woke up today and everything was fine.
    I'm REALLY sorry, its just that I got scared.
    Microsoft I appreciate your help, Thanks!
     
    #14 hendrew1, Oct 6, 2015
  15. Microsoft

    Microsoft Ex-Staff

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    Glad to hear its resolved.
    If it happens again, be sure to start a new thread and mention that it happened before.
     
    #15 Microsoft, Oct 6, 2015
  16. Falixus

    Falixus Guest

    Glad it's resolved. :)

    Locking.
     
    #16 Falixus, Oct 6, 2015
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