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Resolved Hours not renewing, please help

Discussion in 'Client & Site Support' started by UltraDurries, Aug 27, 2017.

  1. UltraDurries

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    I used my 200 free hours, then payed for more.
    As you can see I'm a supporter, but it's been some days
    since I payed and it still hasn't come through. I'm aware
    some banks aren't open on weekends, but it's now
    Monday and I am still not able to use any hours. any help?
     
  2. Best Answer:
    Post #2 by puppygirl, Aug 27, 2017
  3. puppygirl

    puppygirl uwu :3

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  4. Jhinn

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  5. Dark sage

    Dark sage Misfits

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    As noted here check the FAQs
    Also note that support payments of 2$ only give the supporter rank not additional hours.
    after the initial 2$ payment for supporter each 1$ gives 100 hours for 30 days until the payment expires and drops back to the free 200 hours. All hours use even from additional hour payments remain active and on the rolling 30 day hour system.

    If you wish to get more hours still and only spent 2$ simply spend another 2$ to achieve 400 total hours until the first payment made rolls off the account dropping you back to 200 hours.
     
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  6. UltraDurries

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    Thank you, I thought I was getting more hours, as the free one was a trial.
    The reason I payed for more hahaha
     
  7. puppygirl

    puppygirl uwu :3

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    how much did you spend? $2?
     
  8. Dark sage

    Dark sage Misfits

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    unless you spent more then 2$ that FAQs and my previous answer will resolve your concern
     
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  9. UltraDurries

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    That's right I spend 2 dollars, I assumed they were additional hours, as the original 200 was free. My mistake.
    Not trial hours, thank you for getting back to me
     
  10. puppygirl

    puppygirl uwu :3

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    nope :p and it says it doesnt give extra hours. also its not monday everywhere but yeah :d glad is resolved.
     
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  11. American Express

    American Express RuneMate Staff

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    I'll never understand how people fail to read what is made extremely obvious during the purchasing stage.

    As has been mentioned, a $2.00 only payment will only give you supporter status, it does NOT increase your hours allowance.

    upload_2017-8-28_11-28-42.png
     
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