1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

  2. RuneMate 2.0 Spectre

    Announcement
    RuneMate 2.0 Spectre Released
    Walkthrough
    How to Use Spectre
    Get Help
    Client & Site Support
Cookies RuneMate Spectre 2.0 Released

Resolved How Runmate Cleaned me

Discussion in 'Client & Site Support' started by Time4khabib, Mar 4, 2020.

Tags:
?

Should Runmate refund Credits that arent used?

  1. Yes

  2. NO

Results are only viewable after voting.
Thread Status:
Not open for further replies.
  1. Time4khabib

    Time4khabib

    Joined:
    Feb 16, 2020
    Messages:
    1
    Likes Received:
    0
    I purchased 5.00 to be able to use premium bots. Unfortunately many were having issues nor was I able to even use them. Each of the logs below I paid for and didn't get any service. I messaged 5 moderators and support with no response. If nobody wants to help fix this issue ill be taking my money elsewhere.

    FRIDAY 2/28/20 ERROR LOGS.
    TIME RAN- 1HR
    CHARGED FOR-22HRS
    REFUND-21HRS
    1You sent $0.05 to RuneMate
    Mmaaikel's Fletcher - $0.05 x 1 hour
    Friday at 11:46 PM
    2You sent $0.05 to RuneMate
    Mmaaikel's Fletcher - $0.05 x 1 hour
    Friday at 11:42 PM
    3You sent $0.04 to RuneMate
    ApexFletcher PRO - $0.04 x 1 hour
    Friday at 11:34 PM
    4You sent $0.05 to RuneMate
    MaxiFletcher - $0.05 x 1 hour
    Friday at 11:32 PM
    5You sent $0.05 to RuneMate
    MaxiFletcher - $0.05 x 1 hour
    Friday at 11:29 PM
    6You sent $0.05 to RuneMate
    MaxiFletcher - $0.05 x 1 hour
    Friday at 11:26 PM
    7You sent $0.05 to RuneMate
    MaxiFletcher - $0.05 x 1 hour
    Friday at 11:23 PM
    8You sent $0.05 to RuneMate
    MaxiFletcher - $0.05 x 1 hour
    Friday at 11:22 PM
    9You sent $0.04 to RuneMate
    ApexFletcher PRO - $0.04 x 1 hour
    Friday at 11:20 PM
    10You sent $0.05 to RuneMate
    Regal Fletching - $0.05 x 1 hour
    Friday at 11:19 PM
    11You sent $0.05 to RuneMate
    Regal Fletching - $0.05 x 1 hour
    Friday at 11:19 PM
    12You sent $0.05 to RuneMate
    Regal Fletching - $0.05 x 1 hour
    Friday at 11:18 PM
    13You sent $0.05 to RuneMate
    MaxiFletcher - $0.05 x 1 hour
    Friday at 11:17 PM
    14You sent $0.05 to RuneMate
    MaxiFletcher - $0.05 x 1 hour
    Friday at 11:16 PM
    15You sent $0.06 to RuneMate
    Royal Cannonballs - $0.03 x 2 hours
    Friday at 11:16 PM
    16You sent $0.05 to RuneMate
    MaxiFletcher - $0.05 x 1 hour
    Friday at 11:15 PM
    17You sent $0.04 to RuneMate
    ApexFletcher PRO - $0.04 x 1 hour
    Friday at 11:14 PM
    18You sent $0.05 to RuneMate
    MaxiFletcher - $0.05 x 1 hour
    Friday at 11:13 PM
    19You sent $0.05 to RuneMate
    MaxiFletcher - $0.05 x 1 hour
    Friday at 11:11 PM
    20You sent $0.04 to RuneMate
    ApexFletcher PRO - $0.04 x 1 hour
    Friday at 11:10 PM
    21You sent $0.04 to RuneMate
    ApexFletcher PRO - $0.04 x 1 hour
    Friday at 11:08 PM
    22You sent $0.05 to RuneMate
    MaxiFletcher - $0.05 x 1 hour
    Friday at 11:06 PM

    THURSDAY 2/27/20 ERROR LOGS

    CHARGED FOR- 7 HRS
    LOG-TIME RAN 3HR
    REFUND-4HRS
    You sent $0.12 to RuneMate
    Royal Cannonballs - $0.03 x 4 hours
    Friday at 12:55 AM
    You sent $0.06 to RuneMate
    Royal Cannonballs - $0.03 x 2 hours
    Thursday at 10:59 PM
    You sent $0.03 to RuneMate
    Royal Cannonballs - $0.03 x 1 hour
    Thursday at 9:16 PM

    MISC FLETCHING
    CHARGED FOR-3HRS
    LOG TIME- 1HR
    REDUND 2 HRS
    You sent $0.05 to RuneMate
    Regal Fletching - $0.05 x 1 hour
    Thursday at 5:36 PM
    You sent $0.04 to RuneMate
    ApexFletcher PRO - $0.04 x 1 hour
    Thursday at 5:35 PM
    You sent $0.04 to RuneMate
    ApexFletcher PRO - $0.04 x 1 hour
    Thursday at 5:34 PM

    FEBURARY 26 2020
    REFUND 2 HRS
    You sent $0.13 to RuneMate
    Prime Giant Mole - $0.13 x 1 hour
    Feb 26, 2020You sent $0.13 to RuneMate
    Prime Giant Mole - $0.13 x 1 hour
    Feb 26, 2020
    --- Double Post Merged, Mar 4, 2020, Original Post Date: Mar 4, 2020 ---
    NOTE- Im also unable to use any script bot now as ive hit 200 hrs in 2 weeks. Thanks to faulty clients and Runemate now ignoring my requests
     
    #1 Time4khabib, Mar 4, 2020
    2. Best Answer:
    Post #2 by American Express, Mar 4, 2020
  2. American Express

    American Express RuneMate Staff

    Joined:
    Oct 2, 2015
    Messages:
    3,096
    Likes Received:
    1,112
    If only you read the FAQs:


    Why am I charged every time I start an instance?:
    Upon starting the bot you will be charged for the first hour of use. If you only run the bot for 30 minutes, you will still have been charged for the full hour. If you stop the bot manually and restart it, you will be charged again. If the bot breaks, doesn't work or you are overcharged and you feel as though you deserve a refund, post in the relevant forum thread for the bot you are using, providing supporting evidence (eg: how the bug occurred and log files) and it is at the author's discretion whether they refund you.
    ​
     
    #2 American Express, Mar 4, 2020
Thread Status:
Not open for further replies.

Share This Page

Loading...