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Bug i cant loggin. bug

Discussion in 'Client & Site Support' started by Martin Jimenez, May 28, 2020.

  1. Martin Jimenez

    Joined:
    May 28, 2020
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    I have a bug. I can't start session. I just restarted my pc and restart the runemate. I don't know what to do. I'm sorry if this issue is already there before


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  2. American Express

    American Express RuneMate Staff

    Joined:
    Oct 2, 2015
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    Have you read the FAQ and followed the steps outlined?

    Tutorial - READ THIS BEFORE POSTING

    The first thing you should do is try and self-troubleshoot. This will help you resolve an issue far sooner than anyone can reply to your thread. Don't be lazy and ignore this, try it first, or you'll only get told to do it in your forum thread.

    1. Uninstall RuneMate
    2. Uninstall ALL Java installations
    3. Uninstall all RuneScape clients
    4. Delete all of your Jagex Cache
    5. Delete all of your RuneMate cache
    6. Restart computer
    7. Reinstall RuneScape client
    8. Download RuneMate
    9. Install RuneMate and it will automatically install the correct Java version for you

    If the above self-troubleshooting did not work, please post the following information in a new forum thread with any client issue you are facing:
    1. Post your computer specifications
      1. (Windows) Go to your Start menu, type in "DXDIAG", run the program and copy your computer specifications in to your post.
    2. Post your Java version
      1. How do I find my Java version? See: How to find Java version in Windows or Mac - Manual method
    3. Include as much information as you can
      1. Include as much information as you can in your post, to help us help you sooner. EG: What bot(s) are you trying to run, how to recreate issue etc.
    4. Upload your log files
      1. With the RuneMate client open, navigate to Help > View Logs. Upload the applicable log files to your forum post.
    5. Be patient & wait for help
     

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