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Resolved I keep losing money on bots that dont work. Can i get my cash refunded?

Discussion in 'Client & Site Support' started by AnnoyingDutchMan, Nov 22, 2022.

  1. AnnoyingDutchMan

    AnnoyingDutchMan

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    So i have problems with starting up some bots. They just stop doing stuff or keep pressing wrong things. So i stop the bot and try to find the error. But everytime i do this i lose more money cause the timer gets reset.
    I lost like 1,15 euro to that.
    Can i get that back on my account?

     
    #1 AnnoyingDutchMan, Nov 22, 2022
    2. Best Answer:
    Post #4 by American Express, Nov 22, 2022
  2. Hig

    Hig

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    Same happened to me >.>
     
    #2 Hig, Nov 22, 2022
  3. Flextroci

    Flextroci

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    If the bot keeps doing dumb shit why do you keep trying?
     
    #3 Flextroci, Nov 22, 2022
  4. American Express

    American Express RuneMate Staff

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    Tutorial - Wallet and Premium Bots FAQ

    Why am I charged every time I start an instance?
    Upon starting the bot you will be charged for the first hour of use. If you only run the bot for 30 minutes, you will still have been charged for the full hour. If you stop the bot manually and restart it, you will be charged again. If the bot breaks, doesn't work or you are overcharged and you feel as though you deserve a refund, post in the relevant forum thread for the bot you are using, providing supporting evidence (eg: how the bug occurred and log files) and it is at the author's discretion whether they refund you.
     
    #4 American Express, Nov 22, 2022
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