RuneMate will permanently shut down on August 7, 2026
due to events outside our control. You can continue using RuneMate until this date after which it will no longer be available. Thank you to everyone that contributed to RuneMate's success and to the community for the opportunity to serve you all these years.
due to events outside our control. You can continue using RuneMate until this date after which it will no longer be available. Thank you to everyone that contributed to RuneMate's success and to the community for the opportunity to serve you all these years.
- Learn about RuneMate Vault and how its zero knowledge local encryption already protects your sensitive information.
- Edit or delete your RuneMate account from your Account Settings.
- All account upgrade subscriptions have been cancelled. No action required.
I upgraded my account to supporter but no extra hours
- Joined
- Jun 29, 2021
- Messages
- 257
Try logging in and out of your account and restarting Runemate.
Also make sure you wasn't -200 hours or more when buying the extra 200 hours.
Also make sure you wasn't -200 hours or more when buying the extra 200 hours.
- Joined
- Oct 2, 2015
- Messages
- 3,342
Tutorial - Billing and Payment FAQ
I've paid $2.00, why do I not have more hours?
A single $2.00 payment will only give you Supporter status, it does not increase your hours allowance. This is made explicitly clear during the purchasing stage, where you can increase/decrease your payment and accordingly, your hours allowance.
If you have made a single $2.00 payment and want more hours, another payment of $2.00 or more will increase your hours.
I've paid $2.00, why do I not have more hours?
A single $2.00 payment will only give you Supporter status, it does not increase your hours allowance. This is made explicitly clear during the purchasing stage, where you can increase/decrease your payment and accordingly, your hours allowance.
If you have made a single $2.00 payment and want more hours, another payment of $2.00 or more will increase your hours.