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Bug Lost access through Authenticator

Discussion in 'Client & Site Support' started by bozm9, Jul 26, 2021.

  1. bozm9

    Joined:
    Jul 26, 2021
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    Hi there,

    I need to regain access through my main account which has credits? It's linked to my email but can't reset the authenticator? Can anyone help me?
     
  2. American Express

    American Express RuneMate Staff

    Joined:
    Oct 2, 2015
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    We are unable to reset the 2FA for you - this is why it is critical you save your backup codes.
     

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