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Resolved Purchased credits but credit balance not updated.

Discussion in 'Client & Site Support' started by FerusGrim, Sep 4, 2019.

  1. FerusGrim

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    Date of Purchase: 9/4/19 @ 14:22:05 EDT
    Time Elapsed at Posting: Approx. 7 hours
    Purchase Amount: $10

    [​IMG]

    I can provide an uncensored Transaction ID or forward any relevant emails upon request.

    I understand that Paypal sometimes just takes time to process payments, but as someone who uses Paypal very frequently and for a company who conducts so much business via Paypal, this processing time is baffling to me. So in the off-chance this is some resolvable issue beyond "Let's wait and pray", I'm posting here. :)

     
  2. Best Answer:
    Post #6 by Dark sage, Sep 5, 2019
  3. Little King

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    have you tried restarting the client?
    also the website should update straight away but the botting client doesnt always update straight away lol
    but it usually fixes itself when you restart the client
     
  4. FerusGrim

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    The website has not been updated, no. Restarting the client also does nothing.
     
  5. Little King

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    damn for me it usually works when i try that :) sorry to hear i couldnt help buddy hopefully someone that knows more about runemate will help you
     
  6. FerusGrim

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    I now have $10 in my account, but for clarification it's because I just purchased another $10 credit package, not because the original has gone through.

    [​IMG]

    I'm still not sure what's happened to the original payment.
     
  7. Dark sage

    Dark sage Misfits

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    Most common cause of this issue is usually directly related to PayPal processing times sometimes being delayed, the case of a second payment clearing makes this harder to verify but i have seen payments take uowards of 5 business days to process fully
     
  8. FerusGrim

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    It came through. :)

    You purchased $10.00
    36 minutes ago

    Thanks for your guys' assistance, but I'm going to mark this as ended. :)
     
    Arbiter and Little King like this.
  9. botbb845

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    Good day, I just bought 5$ of credit but my balance did not update
     
  10. relly rell

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    I also just purchased 5$ and it did not update
     
  11. CuppaJava

    CuppaJava cuppa.drink(java);

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  12. antigypoteam

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    ive still not got my credit after like 10+ days... $10.69 or whatever
     

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