Question Runemate Account

Discussion in 'Client & Site Support' started by Bdwill, Jun 11, 2016.

  1. Bdwill

    Aug 20, 2015
    Likes Received:
    I'm having problems logging onto runemate says I'm in a different area, I forgot which email I used for the account. The account is Bdwill2 could someone pm it to me?
  2. kazemanie

    Oct 2, 2015
    Likes Received:
    When you created your Runemate account, you would have set up an email on the account.

    If Runemate detects you logging in to a new location, it sends an email to your registered email asking you to confirm it is you wishing to log in. Once you click on the link, it takes you to your profile/setup page where it whitelists the new IP address.

    If you no longer have access to that email address, your best bet is to try and log in to the original account and change the email address to a new one.

    If you cannot access the account from the location you first set it up on and you don't have access to the email address then you are out of luck, unless a staff member can verify it is truly you by your IP address and resets it for you.

    @Arbiter should be able to help you here.
  3. Arbiter

    Arbiter Mod Automation

    Jul 26, 2013
    Likes Received:
    Check all your emails. This is a personal account management issue and not one the Staff can afford to spend their time on.

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