Welcome!

By registering with us, you'll be able to discuss, share and private message with other members of our community.

Sign up now!

Question unable to change my password on 6 year old account

Joined
Nov 21, 2024
Messages
2
I've returned to runemate and was hoping to use my original account which had multiple purchases made on it - however when resetting my password i get an email asking for a recovery phrase or word and not letting me reset my password.
 
RuneMate Staff
Joined
Oct 2, 2015
Messages
3,232
I've returned to runemate and was hoping to use my original account which had multiple purchases made on it - however when resetting my password i get an email asking for a recovery phrase or word and not letting me reset my password.

There's not really anything to "return" to, as any purchases you made would have been for Supporter status, which is paid month by month, or credits left in your wallet which are used to run premium bots.

If you do not have your backup code or access to your two-factor authentication method, then we cannot restore access to your account for you.

You will need to use your new RuneMate account moving forward.
 
Top