Unable to initialize bio-metrics.

Discussion in 'Client & Site Support' started by Timepiece, Dec 24, 2014.

  1. Timepiece

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  2. Arbiter

    Arbiter Mod Automation

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    @Cloud tag for more eyes on this.

    @Timepiece can you go to C:\Users\YOU\RuneMate\cache and zip up all the .rm files and send it to Cloud and me please?
     
  3. Timepiece

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    There isn't any .rm files in this location.
     
  4. Cloud

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    This error is related to being unable to access certain biometrics which are stored on our server.
     
  5. Arbiter

    Arbiter Mod Automation

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    How can we investigate to find out more information about this bug?
     
  6. Cloud

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    The request is likely being blocked by there pc for some reason.
     
  7. Arbiter

    Arbiter Mod Automation

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    I find it odd that some queries would be blocked, but not others since he is obviously logged in.
     
  8. Cloud

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    As do I, but there's no other reason this would occur.
     
  9. Arbiter

    Arbiter Mod Automation

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    Can you possibly test with firewalls/antiviruses disabled to see if Cloud's suspicions are correct?
     

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