Unable to initialize bio-metrics.

Discussion in 'Client & Site Support' started by Timepiece, Dec 24, 2014.

  1. @Cloud tag for more eyes on this.

    @Timepiece can you go to C:\Users\YOU\RuneMate\cache and zip up all the .rm files and send it to Cloud and me please?
  2. There isn't any .rm files in this location.
  3. This error is related to being unable to access certain biometrics which are stored on our server.
  4. How can we investigate to find out more information about this bug?
  5. The request is likely being blocked by there pc for some reason.
  6. I find it odd that some queries would be blocked, but not others since he is obviously logged in.
  7. As do I, but there's no other reason this would occur.
  8. Can you possibly test with firewalls/antiviruses disabled to see if Cloud's suspicions are correct?

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