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Unable to initialize bio-metrics.

Discussion in 'Client & Site Support' started by Timepiece, Dec 24, 2014.

  1. Timepiece

    Timepiece

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    #1 Timepiece, Dec 24, 2014
  2. Arbiter

    Arbiter Mod Automation

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    @Cloud tag for more eyes on this.

    @Timepiece can you go to C:\Users\YOU\RuneMate\cache and zip up all the .rm files and send it to Cloud and me please?
     
    #2 Arbiter, Dec 24, 2014
  3. Timepiece

    Timepiece

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    There isn't any .rm files in this location.
     
    #3 Timepiece, Dec 24, 2014
  4. Cloud

    Cloud Engineer

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    This error is related to being unable to access certain biometrics which are stored on our server.
     
    #4 Cloud, Dec 24, 2014
  5. Arbiter

    Arbiter Mod Automation

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    How can we investigate to find out more information about this bug?
     
    #5 Arbiter, Dec 25, 2014
  6. Cloud

    Cloud Engineer

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    The request is likely being blocked by there pc for some reason.
     
    #6 Cloud, Dec 27, 2014
  7. Arbiter

    Arbiter Mod Automation

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    I find it odd that some queries would be blocked, but not others since he is obviously logged in.
     
    #7 Arbiter, Dec 27, 2014
  8. Cloud

    Cloud Engineer

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    As do I, but there's no other reason this would occur.
     
    #8 Cloud, Dec 27, 2014
  9. Arbiter

    Arbiter Mod Automation

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    Can you possibly test with firewalls/antiviruses disabled to see if Cloud's suspicions are correct?
     
    #9 Arbiter, Dec 27, 2014
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