Welcome!

https://www.runemate.com/community/threads/read-this-before-posting.6401/ The first thing you should do is try and self-troubleshoot. This will help you resolve an issue far sooner than anyone can reply to your thread. Don't be lazy and ignore this, try it first, or you'll only get told to do...

https://www.runemate.com/community/threads/read-this-before-posting.6401/

Here is the latest update:

Here is the latest update:

Here is the latest update:

This is just pure speculation, and completely false. Here is the latest update:

We have checked with PayPal. There is a delay in PayPal's processing of credit/upgrade purchases - accounts will automatically be credited when they complete. We appreciate your patience

Rest assured if there is indeed a bug with the payment system, you will receive your upgrade once the payments team have had time to investigate and fix. I have escalated this to the site owner as a precautionary measure to get this looked at ASAP.

The payment system is fully automated. If you haven't received your upgrade, it means RuneMate hasn't received your payment. PayPal might say the transaction is completed but your bank or card company can cause delays. If you haven't received your upgrade after 6 hours, contact PayPal or your...

The payment system is fully automated. If you haven't received your upgrade, it means RuneMate hasn't received your payment. PayPal might say the transaction is completed but your bank or card company can cause delays. If you haven't received your upgrade after 6 hours, contact PayPal or your...

So do you not see any log files that are in the format BOT_NAME_ ? Only RUNEMATE_DATE_? For example, today I've run two bots (Fight Caves Mate & Hexis Slayer AIO) so I have 3 log files: 1x runemate_2024_xxxxxx 1x fight_caves_mate_xxxxxx 1x hexis_slayer_aio_xxxxxx

Can you also upload the one (or put on Pastebin) for Hexis Slayer Assistant? It'll be titled hexis_slayer_assistant_

Do you by chance have the log files of that long session? I'm curious as to why it has recorded such a high usage time. That isn't possible unless the bot was left actively running.

An open client will not count towards hours used. But paused or bots that use break functionality will. Hours will occasionally "catch up" if sessions force close, which can lead to greater than 24 hours of bot usage in a single 24 hour date period. You can view session history here: Sign in...

You can cancel any automatic payments you already have in place and re-subscribe at your new desired amount, and the system will only charge you the new rate moving forward. If you have multiple subscriptions in place, they will stack.

Refunds can be requested via the Sessions Panel, and are issued at the Bot Author's discretion. Please note that refunds are limited and exceptions can not be made, so be mindful when submitting your request. Submitting a request will open a new forum conversation between you and the Bot Author...

Unlikely to happen due to low usage - users can do TOG once per week which inherently limits how much use the bot would get. You can use this website as a helper to find the most efficient world to do it legitimately: ToG Crowdsourcing

Free bots use up your Supporter hour usage Premium bots use wallet credits, and do not count against your Supporter hour usage

https://www.runemate.com/community/threads/runemate-v4-7-0-1-27-0-has-been-released.24100/ (Please close all RuneMate/OSRS/RL clients before starting any new bots) If that doesn't work: Unfortunately this is a bug that has variable causes. In short, something on your computer is preventing...

https://www.runemate.com/community/threads/premium-bots-faq.10229/ Why am I charged every time I start an instance? Upon starting the bot you will be charged for the first hour of use. If you only run the bot for 30 minutes, you will still have been charged for the full hour. If you stop the...