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  1. american express

    Bug Password changing problem / security issues

    Can you show a screenshot of the full page at Account Management and a screenshot of the page where you are asked for a recovery code?
  2. american express

    Bug Purchased $4 Subscription but I'm still 200 capped from my previous account.

    As posted on Discord, you've made this situation worse for yourself by having multiple RuneMate accounts. Hours usage combines across all accounts. Pick one RuneMate account, stick to that, and upgrade only that one to a Supporter payment of $3.00 or greater to receive increased hours allowance.
  3. american express

    Question Unable to upgrade to supporter

    Not possible to purchase Supporter using RuneMate credits. PayPal should still let you sign up to a subscription if you don't have a PayPal account though, so not sure what's stopping you?
  4. american express

    RuneMate v4.8.1-1.28.3 has been released!

    RuneMate v4.8.1-1.28.3 has been released! Fixed an error when reading GameObjects Developer QOL improvements: Improved logging, should no longer get leaky logs, the bot runtime is now included, and they are now sorted into subdirectories Added support for reading cache without attaching to a...
  5. american express

    Question new here.

    https://runemate.gitbook.io/runemate-documentation/support/using-runelite https://runemate.gitbook.io/runemate-documentation/support/using-osrs I recommend you join our Discord: Join the RuneMate Discord Server!
  6. american express

    OSRS Flipping Copilot

    Discussion about a similar bot here: OSRS - Any way to automate the runelite plugin "flipping utilities"?
  7. american express

    Question Can i somehow get my one time code?

    If you are prompted for a "One time password" (OTP) when logging in to RuneMate, but you don't remember it, then it means that at some point you had set up two factor authentication using a mobile authenticator app. At this time you were also presented with a very scary message that said you...
  8. american express

    Bug Bought supporter

    Don't create multiple threads. How much did you pay for a Supporter package? The amount you pay correlates with the amount of additional hours you receive. https://www.runemate.com/community/threads/billing-and-payment-faq.9265/ Supporter/Sponsor (Paid) Users: Supporter/Sponsor (paid) users...
  9. american express

    Question RUNEMATE LOGGED ME OFF AND CANT ACCESS ACCOUNT NOW

    If you are prompted for a "One time password" (OTP) when logging in to RuneMate, but you don't remember it, then it means that at some point you had set up two factor authentication using a mobile authenticator app. At this time you were also presented with a very scary message that said you...
  10. american express

    need help new here

    https://www.runemate.com/community/threads/premium-bots-faq.10229/ Why am I charged every time I start an instance? Upon starting the bot you will be charged for the first hour of use. If you only run the bot for 30 minutes, you will still have been charged for the full hour. If you stop the bot...
  11. american express

    Bug Runemate won't open on mac

    Copied from @arbiter's post in a different thread Apple dropped support for Sierra in 2019, Catalina in 2022, etc. This means you are no longer getting security updates from Apple and any software following Apple's end-of-life schedule, such as RuneMate, will no longer support it. I would...
  12. american express

    Bug IT WONT RECOGNIZE ME

    Please provide more information and screenshots. What you have posted is incredibly vague.
  13. american express

    Question Cancel supporter

    Did you subscribe with a PayPal account, or as a guest? RuneMate appreciates your support. However if you must stop supporting us, you can cancel recurring payments: 1. Navigate to your PayPal Automatic payments page. (Login required) 2. Click the link for your subscription to su jin. 3. Click...
  14. american express

    Runemate "Vault"

    Don't create multiple threads. The first time you "unlocked" the vault, no password was set, so you would have set a password for it. You need to enter that password to unlock the vault and unencrypt your stored game account credentials.
  15. american express

    Bug Account help receiving one-time code to log in

    If you are prompted for a "One time password" (OTP) when logging in to RuneMate, but you don't remember it, then it means that at some point you had set up two factor authentication using a mobile authenticator app. At this time you were also presented with a very scary message that said you...
  16. american express

    Bug I paid for credit yesterday and i haven't received any email or anything and it has been taken from my bank already.

    Please message Arbiter - https://www.runemate.com/community/conversations/add?to=arbiter - the PayPal Transaction ID for credit purchases and/or account upgrades that did not automatically go through this week. You will be issued a refund. Any new purchases will clear instantly.
  17. american express

    Bug Old mac won't open client after update

    Make sure system darkmode is disabled.
  18. american express

    Bug Canceling subscription through Paypal without a paypal account

    Note: PayPal subscriptions can only be canceled from your PayPal account. If you do not have a PayPal account, please send an email to the address shown on your PayPal receipt.
  19. american express

    Bug bot wont work none of them

    Refer to my post above. When Jagex release game updates, or RuneLite update their client, it can causes issues with RuneMate. RuneMate has been updated since the latest game/RuneLite update, but if issues persist for you, then you need to follow the steps listed above.
  20. american express

    Bug bot wont work none of them

    https://www.runemate.com/community/threads/read-this-before-posting.6401/ The first thing you should do is try and self-troubleshoot. This will help you resolve an issue far sooner than anyone can reply to your thread. Don't be lazy and ignore this, try it first, or you'll only get told to do...
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