Welcome!

I'm on holiday in Rome. I'll fix your gripes when I get back. I would like to reiterate that this bot is free, so if you could keep complaining to a minimum, that would be fantastic. THAT MEANS FUCK THE FUCK OFF!

The developer chat would be your first port of call. See http://www.runemate.com/developer/chat.

Unless it was a manual ban, it's very unlikely that this bot caused it.