[dark3900]

im trying to log back in but the app is asking for a code from my email. im not getting it i look in all my emails and confirmed that my email is right in my account. i cant get back in becasue of this.

 

[dark3900]

like to add it knows my email i have old emails from runemate.

 

[american express]

im trying to log back in but the app is asking for a code from my email. im not getting it i look in all my emails and confirmed that my email is right in my account. i cant get back in becasue of this.

like to add it knows my email i have old emails from runemate.

On the page where it asks you to enter the OTP, it should have a label that says something similar to "We have sent an email with your OTP." If the page does not have that label, then your account is configured to use app based OTP, e.g. Authy, Google Authenticator, etc. If the page does have that label, then please thoroughly check your email, including the spam folder, as you have definitely been emailed the OTP.

Otherwise the below applies:

If you are prompted for a "One time password" (OTP) when logging in to RuneMate, but you don't remember it, then it means that at some point you had set up two factor authentication using a mobile authenticator app. At this time you were also presented with a very scary message that said you needed to save a set of backup codes or you would be locked out of your account. Since then you may have lost the app, gotten a new phone, etc. and have since just resorted to using an alternate method like having it sent to your email. You did not delete the app OTP that was set on your account. We now only allow email OTP if you do not have an app authenticator set up.Are you 100% sure you never set up an app authenticator?

You may truly believe that, but we can guarantee that you did. No worries. You listened to that very scary message and saved your backup codes right? You can use your backup codes to login to your account and update your OTP options and/or reset your password with it.

Didn't listen to the very scary message and don't have your backup codes?

Unfortunately, your password and OTP is how you verify ownership of your RuneMate account. OTP wouldn't be much use if you could bypass it right? You can register a new account, and be sure to listen to that scary message about backup codes if you choose to set up app OTP again.

 

[dark3900]

On the page where it asks you to enter the OTP, it should have a label that says something similar to "We have sent an email with your OTP." If the page does not have that label, then your account is configured to use app based OTP, e.g. Authy, Google Authenticator, etc. If the page does have that label, then please thoroughly check your email, including the spam folder, as you have definitely been emailed the OTP.

Otherwise the below applies:

If you are prompted for a "One time password" (OTP) when logging in to RuneMate, but you don't remember it, then it means that at some point you had set up two factor authentication using a mobile authenticator app. At this time you were also presented with a very scary message that said you needed to save a set of backup codes or you would be locked out of your account. Since then you may have lost the app, gotten a new phone, etc. and have since just resorted to using an alternate method like having it sent to your email. You did not delete the app OTP that was set on your account. We now only allow email OTP if you do not have an app authenticator set up.Are you 100% sure you never set up an app authenticator?


Didn't listen to the very scary message and don't have your backup codes?

i have checked everywhere in my email. Spam, Trash, i even did a search on all mail and im only getting the OTP for when i set up the account and a payment confirmation. when i bring up runemate specter it takes to me the website. there is has me log in and i do. then it gives me a screen that says enter the code we send to your email address. I have had this for maybe 2 days have havent set up anything other then the account.

 

[dark3900]

i have checked everywhere in my email. Spam, Trash, i even did a search on all mail and im only getting the OTP for when i set up the account and a payment confirmation. when i bring up runemate specter it takes to me the website. there is has me log in and i do. then it gives me a screen that says enter the code we send to your email address. I have had this for maybe 2 days have havent set up anything other then the account.

 

[dark3900]

On the page where it asks you to enter the OTP, it should have a label that says something similar to "We have sent an email with your OTP." If the page does not have that label, then your account is configured to use app based OTP, e.g. Authy, Google Authenticator, etc. If the page does have that label, then please thoroughly check your email, including the spam folder, as you have definitely been emailed the OTP.

Otherwise the below applies:

If you are prompted for a "One time password" (OTP) when logging in to RuneMate, but you don't remember it, then it means that at some point you had set up two factor authentication using a mobile authenticator app. At this time you were also presented with a very scary message that said you needed to save a set of backup codes or you would be locked out of your account. Since then you may have lost the app, gotten a new phone, etc. and have since just resorted to using an alternate method like having it sent to your email. You did not delete the app OTP that was set on your account. We now only allow email OTP if you do not have an app authenticator set up.Are you 100% sure you never set up an app authenticator?


Didn't listen to the very scary message and don't have your backup codes?

okay this i really weird i set you the two-step for my email. I GOT THAT email to set that up but not whatever this is going on. WTF

 

[dark3900]

Also there was no two step the email pone just got turned on. so i have no idea what you are talking about.

 

[dark3900]

OK so i had to log in useing my email that worked it bypassed the code so idk what what was but i would say you guys should look into that.