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Resolved There a problem with payment

Discussion in 'Client & Site Support' started by haris0121, Feb 7, 2018.

  1. haris0121

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    Hello I have noticed when I use a premium bot runemate charges 2x the hours I use the bot ........Eg I used motherload bot for 1 hour it charged me for 2 also last nigh I used prime nmz for about 4 hrs and 22 mins but it charged me for 10 . What the hells going on . Can some on help me
     
  2. Best Answer:
    Post #2 by Arbiter, Feb 7, 2018
  3. Arbiter

    Arbiter Mod Automation

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  4. haris0121

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    You marked this as resolved and from your pm I sound like this is a problem with the bots I used , so I have messaged the authors in hopes of fixing it.
     
  5. awesome123man

    awesome123man Go check out new bots and give helpful feedback.

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    Just to make it clear. Bot authors are not the ones who charge the users. The system is runemate's, so if no errors happened bot side, it was either you or the system. (Most likely you, but i dont know as I havent had any issues)
     
  6. haris0121

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    No worries I am try sort it out <3

    I pmed arbiter
    --- Double Post Merged, Feb 7, 2018, Original Post Date: Feb 7, 2018 ---
    But the problem defo no from my end cause I ran the instance once on both bots .... has to be the runemate charge system hope arbiter fixed this shit
     
  7. awesome123man

    awesome123man Go check out new bots and give helpful feedback.

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    If you have proof it's a bot issue then it's different.

    IMPORTANT
    Bot times that are shown in bots may be a few seconds behind the actual time runemate uses. So id suggest if this happens often to give the bot a bit less than an hour.
     
    #6 awesome123man, Feb 7, 2018
    Last edited: Feb 7, 2018
  8. haris0121

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    Yeah why did it happen for prim nmz when tht was ran for only 4 and half hours but still got dubble charged
     
  9. awesome123man

    awesome123man Go check out new bots and give helpful feedback.

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    Show proof :)
     

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