[elfferus]

On my PC, Runemate runs flawlessly. Recently on my laptop, I get the error "Unable to load account data". I've uninstalled and reinstalled both Runemate and Runelite; restarted my laptop; and tried to add an account, which doesn't do anything.

Any suggestions are appreciated.

 

[american express]

On my PC, Runemate runs flawlessly. Recently on my laptop, I get the error "Unable to load account data". I've uninstalled and reinstalled both Runemate and Runelite; restarted my laptop; and tried to add an account, which doesn't do anything.

Any suggestions are appreciated.

Post logs

Tutorial - How to Find Bot Logs

A lot of users ask how to view the bot logs and send the right ones. How to find your logs Step 1. Open the RuneMate client and navigate to the toolbar Step 2. Open the "Help" menu and click "View Logs" (see Figure 1) Step 3. Sort by "Date modified" so you're looking at the most recent logs at...

www.runemate.com

 

[elfferus]

Sorry for the delay.

 

[american express]

Sorry for the delay.

Try:

Log out of RuneMate client
Log out of RuneMate website https://www.runemate.com/community/logout/

Open RuneMate client, log in to it - it should prompt a tab to open in your default browser to sign in

 

[elfferus]

Logged out of Runemate client and website. Ran Runemate, which prompted the sign in on my browser. Logged in and same error. Attached newest logs.

Thanks for your help with this by the way!