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This is unrelated to this topic. Please create a new support thread and provide logs. Tutorial - How to Find Bot Logs

You're going to have to provide more info than that for us to be able to help you. The startup flow has changed a bit. Start from the top. 1. Delete all your existing RS accounts saved in RuneMate. 2. Add your RS accounts in RuneMate back using Jagex Account Manager. 3. Go to start a bot. Under...

The charge is based exactly off of the time as displayed on the Recent Sessions panel. If the sessions panel says you ran for 2 hours and and 2 seconds, then it will have billed for 3 hours. The specific bot may be reporting the time inaccurately and be off, but you should report that as a bug...

@party

We've identified an issue on our end while processing your submission. @party will be looking into it and may reach out for further info.

Restart your computer.

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You should have received a manual credit to your account. Happy botting!

Did any of these sessions from August 8 or later? An issue that caused sessions to occasionally run for 30 minutes longer than expected was fixed on that date.

Please try again and confirm the issue is resolved.

Please try again and confirm the issue is resolved.

This should be resolved. Please try again and kindly confirm for us.

That will be the reason why. Your ISP has been flagged unfortunately. The restriction will eventually be lifted, but if you use a VPN you can use RuneMate right now.