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You signed up for a $5/mo subscription on Nov 25, 2025 for more hours and the forum rank upgrade via the flexible upgrade amounts provided on Upgrade - RuneMate. You can verify this on your PayPal receipt on this date. The forum message you received simply reports the smallest amount required to...

You do not have any remaining hours because the "remaining 20 hours" you speak of were used by your other RM account. Those hours are being counted against you and will continue to be until they "fall off" on a 30 day rolling period. In short, you've used all 200 hours (across your accounts)...

Your hours will reset same as always, which you can review the details of at Tutorial - Billing and Payment FAQ.

https://www.runemate.com/community/threads/how-to-find-bot-logs.22653/

@party can we look into this?

This is the latest guide: RuneMate User Guide | RuneMate Documentation I would highly recommend deleting all your existing RS account entries in RuneMate, starting from the top of the guide, and following it exactly.

Thank you for your support moderating the RuneMate forums over the years! Wishing you all the success on your adventures.

Thank you for your many years of superb moderation! I hope you are doing well and we can reconnect soon. :)

Please post logs. https://www.runemate.com/community/threads/how-to-find-bot-logs.22653/

What operating system (and distro + desktop environment, if applicable) are you using?

Can you please post logs? https://www.runemate.com/community/threads/how-to-find-bot-logs.22653/

Can you please post logs? https://www.runemate.com/community/threads/how-to-find-bot-logs.22653/

RuneMate does indeed have a non-optional security measure in place that does not allow access to saved RS credentials except on the computer it is created on unless the user provides a Vault password they must then remember and provide on a second computer to decrypt their RS credentials...

He didn't save his RS username and/or password anywhere except inside RuneMate and is blaming RuneMate for this. RuneMate does indeed have a non-optional security measure in place that does not allow access to saved RS credentials except on the computer it is created on unless the user provides...

When you log in with your email address what username does it show you on the top right of the client? Can you provide a screenshot?