Welcome!

You currently have $2 in credits available on your account, which represents all of the credits purchased.

Please provide a screenshot of what you see.

I think you may be misunderstanding how the security measure works. If you use multiple computers (or virtual machines) then you can set your own Vault password and provide it across all your computers (or virtual machines). The motivation for this is spelled out very clearly on RuneMate User...

RuneMate does indeed have a non-optional security measure in place that does not allow access to saved RS credentials except on the computer it is created on unless the user provides a Vault password they must then remember and provide on a second computer to decrypt their RS credentials...

https://accounts.runemate.com/realms/runemate/account

Did you restart RuneMate and RuneLite?

It's back. Happy botting!

Redownload a fresh copy of RuneMate and reinstall.

I think you forgot to upload your logs.

Please post logs. https://www.runemate.com/community/threads/how-to-find-bot-logs.22653/

You signed up for a $5/mo subscription on Nov 25, 2025 for more hours and the forum rank upgrade via the flexible upgrade amounts provided on Upgrade - RuneMate. You can verify this on your PayPal receipt on this date. The forum message you received simply reports the smallest amount required to...

You do not have any remaining hours because the "remaining 20 hours" you speak of were used by your other RM account. Those hours are being counted against you and will continue to be until they "fall off" on a 30 day rolling period. In short, you've used all 200 hours (across your accounts)...

Your hours will reset same as always, which you can review the details of at Tutorial - Billing and Payment FAQ.

https://www.runemate.com/community/threads/how-to-find-bot-logs.22653/

@party can we look into this?