Bug Error loading client

Discussion in 'Client & Site Support' started by leftyscatalyst, Jul 26, 2019.

  1. leftyscatalyst

    Joined:
    May 29, 2016
    Messages:
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    Hi I need help with an error I get while trying to load the rs3 client. It says "There was an error loading the game configuration from the website. If you have a firewall, check that this program is allowed access to the internet." and I was just wondering how to allow Runemate access so I can start a client.

    *edit*
    I just read the "before you post" thread and have more info.
    cpu specs:

    Time of this report: 7/27/2019, 14:14:43
    Machine name: DESKTOP-2295T9H
    Machine Id: {0A22E84C-ACA2-40C7-8BFD-B4F87C928C59}
    Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
    Language: English (Regional Setting: English)
    System Manufacturer: Alienware
    System Model: ASM100
    BIOS: A00 (type: UEFI)
    Processor: Intel(R) Core(TM) i3-4130T CPU @ 2.90GHz (4 CPUs), ~2.9GHz
    Memory: 4096MB RAM
    Available OS Memory: 4050MB RAM
    Page File: 7057MB used, 3888MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 96 DPI (100 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DxDiag Version: 10.00.17134.0001 64bit Unicode

    java version:
    java version "1.8.0_221"

    Runemate logs:
    00:00:00 INFO Attempting to start official client. If it does not open shortly please do so manually.
     
    #1 leftyscatalyst, Jul 26, 2019
    Last edited: Jul 27, 2019
  2. American Express

    American Express RuneMate Staff

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    So to confirm, is this error showing in RuneMate or RuneScape?
     
    Fabreze likes this.
  3. leftyscatalyst

    Joined:
    May 29, 2016
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    It's showing in a window that shows up after clicking "rs3" to start a client and log in to bot in runemate and it won't start an rs3 client.
    --- Double Post Merged, Jul 27, 2019, Original Post Date: Jul 26, 2019 ---
    Anybody have a suggestion for me? I'd really like to try runemate once again :\ *Bump*
    --- Double Post Merged, Jul 28, 2019 ---
    *Fixed*
    I installed new antivirus and cleaned everything up and my bot works :) ty for trying to help.
     
    Fabreze likes this.

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