Bug Been using mikes sailing its bugged and im getting charged
- Joined
- Oct 2, 2015
- Messages
- 3,321
You're being charged because you are starting and stopping the bot multiple times.
Read: Tutorial - Premium Bots FAQ
Why am I charged every time I start an instance?
Upon starting the bot you will be charged for the first hour of use. If you only run the bot for 30 minutes, you will still have been charged for the full hour. If you stop the bot manually and restart it, you will be charged again. If the bot breaks, doesn't work or you are overcharged and you feel as though you deserve a refund, refunds can be requested via the Sessions Panel, and are issued at the Bot Author's discretion. Please note that refunds are limited and exceptions can not be made, so be mindful when submitting your request. Submitting a request will open a new forum conversation between you and the Bot Author. Be sure to provide adequate information when submitting your request, such as:
A detailed description of the problem you encountered, and log files.
How do I request a refund?
Refunds can be requested via the Sessions Panel, and are issued at the Bot Author's discretion. Please note that refunds are limited and exceptions can not be made, so be mindful when submitting your request. Submitting a request will open a new forum conversation between you and the Bot Author. Be sure to provide adequate information when submitting your request, such as:
A detailed description of the problem you encountered
Any relevant logs
How to find your logs
Step 1. Open the RuneMate client and navigate to the toolbar
Step 2. Open the "Help" menu and click "View Logs" (see Figure 1)
Step 3. Sort by "Date modified" so you're looking at the most recent logs at the top (See arrow 1)
Step 4. Locate the log that contains the name of the bot you want the log for (See arrow 2)
Step 5. Drag and drop the logs to the person asking for them, either in Discord or in the forums.
Note: the logs may contain sensitive information such as your computer name but that's only in the logs with "runemate" at the start.
Read: Tutorial - Premium Bots FAQ
Why am I charged every time I start an instance?
Upon starting the bot you will be charged for the first hour of use. If you only run the bot for 30 minutes, you will still have been charged for the full hour. If you stop the bot manually and restart it, you will be charged again. If the bot breaks, doesn't work or you are overcharged and you feel as though you deserve a refund, refunds can be requested via the Sessions Panel, and are issued at the Bot Author's discretion. Please note that refunds are limited and exceptions can not be made, so be mindful when submitting your request. Submitting a request will open a new forum conversation between you and the Bot Author. Be sure to provide adequate information when submitting your request, such as:
A detailed description of the problem you encountered, and log files.
How do I request a refund?
Refunds can be requested via the Sessions Panel, and are issued at the Bot Author's discretion. Please note that refunds are limited and exceptions can not be made, so be mindful when submitting your request. Submitting a request will open a new forum conversation between you and the Bot Author. Be sure to provide adequate information when submitting your request, such as:
A detailed description of the problem you encountered
Any relevant logs
Tutorial - How to Find Bot Logs
A lot of users ask how to view the bot logs and send the right ones. How to find your logs Step 1. Open the RuneMate client and navigate to the toolbar Step 2. Open the "Help" menu and click "View Logs" (see Figure 1) Step 3. Sort by "Date modified" so you're looking at the most recent logs at...
www.runemate.com
How to find your logs
Step 1. Open the RuneMate client and navigate to the toolbar
Step 2. Open the "Help" menu and click "View Logs" (see Figure 1)
Step 3. Sort by "Date modified" so you're looking at the most recent logs at the top (See arrow 1)
Step 4. Locate the log that contains the name of the bot you want the log for (See arrow 2)
Step 5. Drag and drop the logs to the person asking for them, either in Discord or in the forums.
Note: the logs may contain sensitive information such as your computer name but that's only in the logs with "runemate" at the start.
- Joined
- Jan 12, 2024
- Messages
- 160
You can request a refund over at Sign in to RuneMate. Keep in mind it's limited to 6 refund requests a month. You'll be asked to give a proper explanation about the issue.
Mike is very helpfull and responsive, so I'm sure he'll be happy to assist you with any issues you run into.
Mike is very helpfull and responsive, so I'm sure he'll be happy to assist you with any issues you run into.
- Thread Author
- #4
Ive stopped it multiple times because the bot is not working.....
- Joined
- Nov 28, 2015
- Messages
- 3,855
Hey @jotape we've been talking in DMs. But for anybody else; don't forget to refund the sessions at Sign in to RuneMate
I've hidden the bot from the store in the meantime
I've hidden the bot from the store in the meantime
Last edited:
- Joined
- Oct 30, 2025
- Messages
- 2
when will this bot be back up and running?
- Joined
- Jul 26, 2013
- Messages
- 3,120
It's back. Happy botting!
- Joined
- Oct 30, 2025
- Messages
- 2
no its not? just checked its still just standing bugging
- Joined
- Jul 26, 2013
- Messages
- 3,120
Did you restart RuneMate and RuneLite?