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  1. american express

    Bug All bots are mis-clicking (unable to do tasks)

    RuneLite and RuneMate have recently been updated. This may mean individual bots are broken. If you discover problems with bots, submit a detailed bug report to the bot author by posting on the forum thread for their bot, or DM'ing them. Be sure to include log files to assist with their...
  2. american express

    RuneMate v4.13.5-1.35.3 has been released!

    RuneMate v4.13.5-1.35.3 has been released! Updated for latest OSRS/RL versions, Regenerated the ID classes, Regenerated web walking data, Fixed a bug affecting modifier key presses, Re-introduced Projectile launch event, Fixed a bug where sessions would fail to terminate on bot stop, @c00...
  3. american express

    Bug client crashed and took majority of my credits

    Please provide more information, and supply log files as what you're describing isn't possible. If your client crashed, your session would stay active with RuneMate's servers for a maximum of 30 minutes, meaning an overcharge of 1 hour (if you were the majority of the way through an existing...
  4. american express

    Bug Can't connect to runemate with VPN?

    Certain VPNs are currently blocked as a security measure.
  5. american express

    Bug 200 hours reached

    Correction: This is the second day you've been using RuneMate, on your SECOND RuneMate account. You have multiple RuneMate accounts on your IP addresses. Creating multiple RuneMate accounts to attempt to get around the hours limit won't work, and is against our rules. Stick to one RuneMate...
  6. american express

    Bug I put 5 credits, they appear on the website but not in the client

    You must be using multiple RuneMate accounts, and bought credits while logged in to account A on the forums, but logged in to account B on the RuneMate client.
  7. american express

    Tutorial How to Use RuneMate Spectre

    Mac is problematic. Usually something to do with power settings - WiFi card power, system power. Can also be user permissions issues.
  8. american express

    Requesting of wallet refund

    We do not provide refunds for unused credits or account upgrades.
  9. american express

    Bug Buy RuneMate with Crypto?

    You can pay vendors, who can gift credits to you. Find out more here: General Market
  10. american express

    Bug I bought Credit via PayPal and my account balance hasn't updated. Please help!

    We are aware of issues with users not receiving account upgrades automatically. This has been escalated and will be resolved as soon as possible.
  11. american express

    Tutorial Billing and Payment FAQ

    The payments system is completely automated. Once RuneMate receives your money, your account will be upgraded. We are aware of issues with users not receiving account upgrades automatically. This has been escalated and will be resolved as soon as possible.
  12. american express

    RuneMate v4.13.4-1.35.2 has been released!

    RuneMate v4.13.4-1.35.2 has been released! Re-introduced the projectile launch event, Added Projectile getSource and getImpactPosition, Fixed Projectile getLaunchPosition, @ieatapplez Blocked an invalid bank tile, Note: if you're experiencing any issues with bots since the update...
  13. american express

    RuneMate v4.13.2-1.35.0 has been released!

    RuneMate v4.13.2-1.35.0 has been released! Important: Please ensure you restart both RuneMate and RuneLite before trying to start any new bots. Updated to work with the latest OSRS/RuneLite version, Fixed logging configuration, Removed projectile launched event (use project moved event...
  14. american express

    Delete My Account

    You can do so here, scroll down to "delete my account" https://accounts.runemate.com/realms/runemate/account/#/account-security/signing-in
  15. american express

    Tutorial Billing and Payment FAQ

    https://www.runemate.com/community/threads/how-to-cancel-recurring-payments.7078/ RuneMate appreciates your support. However if you must stop supporting us, you can cancel recurring payments: 1. Navigate to your PayPal Automatic payments page. (Login required) 2. Click the link for your...
  16. american express

    Bug I bought Credit via PayPal and my account balance hasn't updated. Please help!

    The payments system is completely automated. If you haven't received your account upgrade, it means RuneMate has not received your payment. PayPal and/or your bank can take time to process the transaction.
  17. american express

    Hexis Chambers of Xeric

    Love this bot!
  18. american express

    RuneMate v4.13.0-1.34.0 has been released!

    RuneMate v4.13.0-1.34.0 has been released! Added new SpotAnimation-added events to PlayerListener and NpcListener, Updated pathfinder navigation data, Added supporting API for multiple health bars, @Conelander Added links to Chasm of Fire, Added new aether rune type, @ieatapplez Fix...
  19. american express

    OSRS Finally banned - VPN/Proxy Question

    I decided to start a new account and go straight to quickly getting 30 Agility then over to Seers for WT requirements. This is why you got banned on your new account, not anything to do with your IP. New accounts are monitored much closer than established ones.
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