RuneMate will permanently shut down on August 7, 2026
due to events outside our control. You can continue using RuneMate until this date after which it will no longer be available. Thank you to everyone that contributed to RuneMate's success and to the community for the opportunity to serve you all these years.
Learn about RuneMate Vault and how its zero knowledge local encryption already protects your sensitive information.
Edit or delete your RuneMate account from your Account Settings.
All account upgrade subscriptions have been cancelled. No action required.
Not 100% sure, but I think the confusion might be in the distinction between upgrade hours and premium credits.
If you're trying to use premium bots, you'll need to buy premium credits to be used with premium bots (https://www.runemate.com/community/dbtech-credits/currency/credits.1/). The sponsor upgrade you bought (and also supporter) is to get you more hours for free bots specifically.