1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Resolved Client Freezes when Syncing with Cloud

Discussion in 'Client & Site Support' started by Jamesbeaufeeny, Sep 26, 2015.

Tags:
  1. Jamesbeaufeeny

    Joined:
    Jul 3, 2015
    Messages:
    2
    Likes Received:
    0
    Hi,

    Whenever I launch the client for RS3 or Darkscape the client freezes at the page copied below; this error doesn't occur for OSRS. I'm using a MAC laptop and I believe I have all the other necessary software downloaded. I'd appreciate any advice on fixing this. I heard about this site from a friend and am excited to try it out once it works! Thanks in advance.
    upload_2015-9-26_19-58-58.png

     
  2. Best Answer:
    Post #9 by Arbiter, Oct 2, 2015
  3. Microsoft

    Microsoft Ex-Staff

    Joined:
    Apr 19, 2015
    Messages:
    540
    Likes Received:
    95
    Do you get any error messages ?
    Usually restarting RuneMate resolves this problem.
     
  4. EvilCabbage

    Joined:
    Nov 3, 2013
    Messages:
    2,389
    Likes Received:
    849
    I have this issue too, and am a Mac user. @Arbiter is aware and I'm sure he or @Cloud will fix it soon.
     
    Microsoft likes this.
  5. Cloud

    Cloud Engineer

    Joined:
    Jul 28, 2013
    Messages:
    2,777
    Likes Received:
    1,124
    Let me TV you.
     
  6. invasion2

    Joined:
    Apr 27, 2015
    Messages:
    2
    Likes Received:
    0
    Did you ever figure out the problem? I'm on a Mac as well and am having the same issues.
     
  7. EvilCabbage

    Joined:
    Nov 3, 2013
    Messages:
    2,389
    Likes Received:
    849
    Sure I'll Skype you.
     
  8. Jamesbeaufeeny

    Joined:
    Jul 3, 2015
    Messages:
    2
    Likes Received:
    0
    If there's a projected timeline for the fix, that would be great to know.
     
  9. gunfabber

    Joined:
    Mar 3, 2015
    Messages:
    3
    Likes Received:
    2
    So guys if any of you didn't get it already, launch bot > login > then click on the icon in top of ur screen where ur battery percentage also is and hide to tray ! then wait like few secs and then click on it again ! works :D

    -Fabian
     
    Microsoft and Arbiter like this.
  10. Arbiter

    Arbiter Mod Automation

    Joined:
    Jul 26, 2013
    Messages:
    2,937
    Likes Received:
    1,266
    That is a great temporary fix and gives me a lead on what the issue may be. Thanks!

    To rephrase, @gunfabber is suggesting allowing the game to start loading and then hiding to tray/taskbar. Then waiting 3-5 minutes until the game has finished loading and then unhide from tray/taskbar.
    --- Double Post Merged, Oct 2, 2015, Original Post Date: Sep 30, 2015 ---
    Potentially resolved. Please confirm.
     
  11. gunfabber

    Joined:
    Mar 3, 2015
    Messages:
    3
    Likes Received:
    2
    Confirmed.
     
  12. mazi1m

    Joined:
    Mar 20, 2015
    Messages:
    174
    Likes Received:
    24
    This just started happening to me. Stuck at "Syncing with RuneMate Cloud". Hiding to tray doesnt work.
     

Share This Page

Loading...