1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Resolved Black screen after client login

Discussion in 'Client & Site Support' started by ikon91, Sep 24, 2015.

  1. ikon91

    Joined:
    May 12, 2015
    Messages:
    9
    Likes Received:
    1
    Runescape doesnt seem to load after I login to the client, Regardless of if i choose OSRS, RS3, or Darkscape. Not entirely sure what the problem is. I tried to clear my jagex cache and runemate cache to no avail.

    Edit: It appears the graphics won't load, As I can hear the music.

     
  2. Best Answer:
    Post #23 by Arbiter, Oct 2, 2015
  3. mazi1m

    Joined:
    Mar 20, 2015
    Messages:
    174
    Likes Received:
    24
    Yeah, it happened after DarkScape support update launched.
     
  4. Cloud

    Cloud Engineer

    Joined:
    Jul 28, 2013
    Messages:
    2,777
    Likes Received:
    1,124
    What OS?
     
  5. mazi1m

    Joined:
    Mar 20, 2015
    Messages:
    174
    Likes Received:
    24
    Yes, it happens to me on oldschool. Black flashes when I click the client screen. Don't know if it occurs on RS3. Just started happening when the DarkScape support was introduced.
     
  6. ikon91

    Joined:
    May 12, 2015
    Messages:
    9
    Likes Received:
    1
    Windows 7, If you meant operating system. Sorry if I took too long. Been out of state, Haven't tried since I've been home.
     
  7. BoneCode

    Joined:
    Dec 13, 2013
    Messages:
    105
    Likes Received:
    26
    Happens to me it's the UI, if you resize the window it usually appears
     
  8. Kitty

    Joined:
    Sep 24, 2015
    Messages:
    1
    Likes Received:
    0
    resizing doesn't seem to work for me, it stays black
     
  9. BoneCode

    Joined:
    Dec 13, 2013
    Messages:
    105
    Likes Received:
    26
    Would you like help via teamviewer?
     
    Microsoft likes this.
  10. Microsoft

    Microsoft Ex-Staff

    Joined:
    Apr 19, 2015
    Messages:
    540
    Likes Received:
    95
    As a temp fix, click on the Settings option in RuneMate.
    Then close the dialog that opens, and you should be fine once again.
     
  11. Cloud

    Cloud Engineer

    Joined:
    Jul 28, 2013
    Messages:
    2,777
    Likes Received:
    1,124
  12. PinUpGirls

    Joined:
    Aug 29, 2015
    Messages:
    9
    Likes Received:
    0
    i get this problem as well.
     
  13. Arbiter

    Arbiter Mod Automation

    Joined:
    Jul 26, 2013
    Messages:
    2,937
    Likes Received:
    1,266
    Need reproduction steps. Can't do much without.
     
  14. BoneCode

    Joined:
    Dec 13, 2013
    Messages:
    105
    Likes Received:
    26
    step 1. open bot
    step 2. type username and password in
    step 3. login

    there you go
     
  15. Arbiter

    Arbiter Mod Automation

    Joined:
    Jul 26, 2013
    Messages:
    2,937
    Likes Received:
    1,266
    Considering all our users, myself included, do exactly that with no issues it's impossible to take your word for it. Please record a video or allow an Executive to Teamviewer to confirm. Also share what operating system you are using.
     
  16. Microsoft

    Microsoft Ex-Staff

    Joined:
    Apr 19, 2015
    Messages:
    540
    Likes Received:
    95
    Try cleaning your Java cache
     
  17. BoneCode

    Joined:
    Dec 13, 2013
    Messages:
    105
    Likes Received:
    26
    windows 10 and give me a sec famalama
     
  18. mazi1m

    Joined:
    Mar 20, 2015
    Messages:
    174
    Likes Received:
    24
    Here it's windows 7 x32 and also other pc windows 7x64
    --- Double Post Merged, Sep 28, 2015, Original Post Date: Sep 28, 2015 ---
    happens on both.
     
  19. Arbiter

    Arbiter Mod Automation

    Joined:
    Jul 26, 2013
    Messages:
    2,937
    Likes Received:
    1,266
    Are you talking about a flicker or a permanent black screen? Flicker is known and not a bug. Permanent black screen (i.e. longer than 2 seconds) is a bug.
    --- Double Post Merged, Sep 28, 2015 ---
    If it's the latter then I'd like a video of it or Teamviewer.
     
  20. mazi1m

    Joined:
    Mar 20, 2015
    Messages:
    174
    Likes Received:
    24
    yea, just a flicker and minimizing issues.
     
  21. Arbiter

    Arbiter Mod Automation

    Joined:
    Jul 26, 2013
    Messages:
    2,937
    Likes Received:
    1,266
    Tell me more about this minimizing issue.
     

Share This Page

Loading...