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Resolved Charged 3 times.

Discussion in 'Client & Site Support' started by wizdenkhalif96, Nov 7, 2020.

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  1. wizdenkhalif96

    wizdenkhalif96 Toed The Hole

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    So I know that you get charged every 1x hour or when you start a new Instance but I tried starting my bot which did not work was using (AidenWoodcutting) The bot was playing but it did not do anything, So I tried restarting it. I ended up getting charged 3 times in less then 10mintues for something that I had no control over.
     

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    #1 wizdenkhalif96, Nov 7, 2020
    2. Best Answer:
    Post #2 by American Express, Nov 8, 2020
  2. American Express

    American Express RuneMate Staff

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    Tutorial - READ THIS BEFORE POSTING

    This is the Client and Site Support sub forum - this is for issues with the RuneMate Client, not individual bots.

    If you are having issues with individual bots, please post in the appropriate forum thread and report the bug to the Bot Author so they can fix it.



    Tutorial - Wallet and Premium Bots FAQ

    Why am I charged every time I start an instance?
    Upon starting the bot you will be charged for the first hour of use. If you only run the bot for 30 minutes, you will still have been charged for the full hour. If you stop the bot manually and restart it, you will be charged again. If the bot breaks, doesn't work or you are overcharged and you feel as though you deserve a refund, post in the relevant forum thread for the bot you are using, providing supporting evidence (eg: how the bug occurred and log files) and it is at the author's discretion whether they refund you.
     
    #2 American Express, Nov 8, 2020
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