Discussion in 'Client & Site Support' started by American Express, Apr 21, 2016.

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  1. American Express

    Oct 2, 2015
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    This is the Client and Site Support sub forum - this is for issues with the RuneMate Client, not individual bots.

    If you are having issues with individual bots, please post in the appropriate forum thread and report the bug to the Bot Author so they can fix it.

    In order for us to help you effectively, please post the following information in your thread with any client issue you are facing:
    1. Post your computer specifications
      1. (Windows) Go to your Start menu, type in "DXDIAG", run the program and copy your computer specifications in to your post.
    2. Post your Java version
      1. How do I find my Java version? See: How to find Java version in Windows or Mac - Manual method
    3. Include as much information as you can
      1. Include as much information as you can in your post to help us help you sooner. EG: What bot(s) are you trying to run, how to recreate issue etc.
    4. Upload your log files
      1. With the RuneMate client open, navigate to Help > View Logs. Upload the applicable log files to your forum post.
    5. Be patient & wait for help
    #1 American Express, Apr 21, 2016
    Last edited: Jan 26, 2018
    Microsoft likes this.
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