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Resolved balance wasted

Discussion in 'Client & Site Support' started by glennu, Mar 17, 2021.

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  1. glennu

    glennu

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    Most of my balance went to the zulrah bot failing to check charges etc... It took balance from me every time i restarted, not every hour...
     
    #1 glennu, Mar 17, 2021
    2. Best Answer:
    Post #2 by Memer, Mar 17, 2021
  2. Memer

    Memer

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    From the FAQ:


    When am I charged for using Premium bots?
    At the start of every new botting hour and every new bot instance. If you start an instance and stop it after 30 seconds to restart it, you will be charged once per instance start.
     
    #2 Memer, Mar 17, 2021
  3. American Express

    American Express RuneMate Staff

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    Further: Tutorial - Wallet and Premium Bots FAQ

    Why am I charged every time I start an instance?
    Upon starting the bot you will be charged for the first hour of use. If you only run the bot for 30 minutes, you will still have been charged for the full hour. If you stop the bot manually and restart it, you will be charged again. If the bot breaks, doesn't work or you are overcharged and you feel as though you deserve a refund, post in the relevant forum thread for the bot you are using, providing supporting evidence (eg: how the bug occurred and log files) and it is at the author's discretion whether they refund you.
     
    #3 American Express, Mar 17, 2021
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