Tutorial Billing and Payment FAQ

Discussion in 'Client & Site Support' started by American Express, Nov 17, 2016.

  1. American Express

    American Express RuneMate Staff

    Joined:
    Oct 2, 2015
    Messages:
    2,403
    Likes Received:
    876
    RuneMate Billing and Payment - FAQ

    Free Users:
    Free users are entitled to up to a maximum of 200 hours of bot usage during every 30 day period. Free users can also only run a maximum of 2 sessions at once. You may use all 200 hours on one bot on one RuneScape account, or you may split your 200 hours across multiple bots and multiple RuneScape accounts.​


    Supporter/Sponsor (Paid) Users:
    Supporter/Sponsor (paid) users can bot a range of hours and concurrent instances depending on how much money they pay per month. EG: A monthly payment of $3.00 will allow you to run up to a maximum of 300 hours as well as a maximum 3x bot instances at once. A monthly payment of $10.00 will allow you to run up to a maximum of 1,000 hours as well as a maximum of 10x bot instances at once.


    How do I increase my hours allowance?
    You can increase your monthly hour allowance (free users get 200 hours) by becoming a supporter or sponsor - See Upgrade | RuneMate for more information.


    I've paid $2.00, why do I not have more hours?
    A single $2.00 payment will only give you Supporter status, it does not increase your hours allowance. This is made explicitly clear during the purchasing stage, where you can increase/decrease your payment and accordingly, your hours allowance.

    If you have made a single $2.00 payment and want more hours, another payment of $2.00 or more will increase your hours.


    I've made a payment, why am I not a Supporter/Sponsor yet?
    All payments are automated and if you have not yet received your upgrade, your payment will still be processing. Processing time varies depending on your bank. If this is the case, you will need to wait for the transaction to successfully complete or contact PayPal to find out more.


    How do I check my monthly hours allowance?
    Visit Services | RuneMate to view your current upgrade, hours used and hours remaining.


    Hour System:
    The hour system works on a 30 day period. If you are a free user, you are able to bot up to a maximum of 200 hours in one single 30 day period. You can view your current hours usage here, by filtering by "Last 30 Days" Log in | Community | RuneMate

    Bot hours don't just "reset" at a given time. Your remaining hours are calculated by subtracting the hours you've used in the last 30 days from the total hours that you bought. Here's an example:

    Let's say today is October 1st, and you buy 3000 hours. Let's say that you use 100 hours every day. On October 31st (30 days later), you run out of hours, so you can't bot anymore. On the next day (November 1st), you'll regain the hours that you used 30 days ago (October 1st's hours), meaning that you'll have another 100 hours to bot with. The day after that you'll regain the hours you used on October 2nd, giving you another 100 hours, etc.

    Source: Resolved - When do the bot hours reset?

    Does Premium bot usage count towards my hours?:

    Yes. If you use a premium bot (eg: $0.10 / hour) this time will still be deducted from your monthly hours allowance.


    When am I charged for using Premium bots?
    At the start of every new botting hour and every new bot instance. If you start an instance and stop it after 30 seconds to restart it, you will be charged once per instance start.


    Does running multiple RuneScape accounts use my hours faster?
    Yes. If you run a bot on one RuneScape account for one hour, your total amount of hours used will be one hour. If you run two bots on two RuneScape accounts for one hour, your total amount of hours used will be two hours. etc.


    Is local runtime included against my monthly hours allowance?:
    Yes. Additionally, local runtime does not show on the Services page. So if you've run out of hours and have been running local bots (eg: for development purposes) this will be part of the reason why. The summary table is the recorded run time and the graph is just for bot statistics.


    Payment System - Hour Expiration:
    The supporter system works on a 30 day period for paid hours. If on day 1 you pay $10.00 for 1,000 hours of botting time, this time is only available for the current 30 day period. Once the 30 day period expires, you will either have to re-subscribe with another $10.00 payment or revert to a free users allowance of 200 hours.​


    How many accounts can I run at the same time?
    This depends on how much you pay per month. If you pay $4.00 per month, this gives you 400 hours worth of botting. You can also run up to 4 accounts at the same time. You can use as many RuneScape accounts as you like.

    The hour limit doesn't care about how many accounts you run - you could run for 100 hours on one account, 250 on another, and 50 on another and that would make your 400 per month.

    Source: Resolved - buying hours

    My brother/sister/other uses RuneMate in my house, will our hours combine?
    Yes. Hours used across multiple RuneMate accounts from the same IP address will combine. EG: Account001 uses 10 hours on a Monday; these 10 hours will also show up on Account002's usage history for Monday.


    Why are my hours disappearing so quickly? I haven't used that many hours?
    You are likely on a shared network or using a VPN where someone else on your network has used up the hours. If this is the case you should speak to your service provider and ask them to give each connecting user a unique public IP address.


    Do Subscriptions Stack?
    Yes, subscriptions stack with each one lasting a month from the time it was purchased.​


    When does my hour allowance expire?
    If you upgrade on the 15th, your hourly allowance finishes on the 15th of the following month​


    How accurate is the hourly limit?
    The Services page breaks it down by day while the hour calculator goes down to the exact second. EG: If you bot for 1 hour 52 minutes and 13 seconds, the system calculates this as 1 hour 52 minutes and 13 seconds; it does not round up to the nearest hour.​


    Is break handler time counted as part of my hours?

    Yes. Example: If you run a bot for 4 hours, and during this time the bot's break handler "pauses" your botting for a total of 63 minutes, those 63 minutes are included in your monthly hourly usage.


    If I pause a bot, will it still count towards my hours?
    Yes. If you manually pause a bot, the time spent paused will still count against your monthly hours.


    Will running out of hours remove my supporter rank?
    No. If you purchase supporter status with $10.00 per month and use over your 1,000 hour allowance, you will still retain your supporter status on the forums until the billing period expires.​


    How do I cancel my recurring payments?
    RuneMate appreciates your support. However if you must stop supporting us, you can cancel recurring payments:

    1. Navigate to your PayPal pre-approved payments page. (Login required)​
    2. Click the link for your subscription to HF Tech.
    3. Click Cancel and then confirm your selection.​

    You can see PayPal's Customer Support answer to "How do I cancel an automatic payment I have with a merchant?" for more information. If you have any questions, contact us.
     
    #1 American Express, Nov 17, 2016
    Last edited: Apr 10, 2019
  2. Geashaw

    Joined:
    Jan 8, 2015
    Messages:
    1,431
    Likes Received:
    252
    Awesome, that'll keep from loads of threads begin created!
     
  3. podins1

    Joined:
    Jan 17, 2017
    Messages:
    6
    Likes Received:
    2
    HI,

    I payed 5 minutes ago for extra 200H, how long will it take to get them added to my account? As i already have the status added. @kazemanie
     
  4. Savior

    Savior LIDL Bot Author

    Joined:
    Nov 17, 2014
    Messages:
    4,540
    Likes Received:
    2,079
    Your hours should be there. Unless you paid $2 instead of $4, in which case you won't get any extra hours, only the forum privileges of the supporter rank, including access to supporter bots.
     
    #4 Savior, Feb 4, 2017
    Last edited: Feb 4, 2017
  5. podins1

    Joined:
    Jan 17, 2017
    Messages:
    6
    Likes Received:
    2

    Alright, So basicly it works that i just payed for the 1st 200h that whore given to me. And now i payed another 4$ and got an extra 400H, so basicly if i want 600h a month all i need to do is pay 6$ and thats it. am i correct?

    Thanks for the Help BTW.

    Hab ein gutes abend!
     
  6. Party

    Party Client Developer

    Joined:
    Oct 12, 2015
    Messages:
    3,547
    Likes Received:
    1,540
    If you had already paid $2, you only needed to pay another $2 to bump you up to 400h. Read the main post.
     
  7. podins1

    Joined:
    Jan 17, 2017
    Messages:
    6
    Likes Received:
    2

    Thank you for your time guys. I fully understood it now.

    Have an epic day/night, depending where are you from.
     
    NeveCieco likes this.
  8. IM NOT A BOT I SWEAR

    Joined:
    Feb 12, 2017
    Messages:
    14
    Likes Received:
    0
    I just paid for support package and cant load more than 2 bots..plus it still says I am a member even though the transaction is completed..can someone help me
     
  9. American Express

    American Express RuneMate Staff

    Joined:
    Oct 2, 2015
    Messages:
    2,403
    Likes Received:
    876

    I've made a payment, why am I not a Supporter/Sponsor yet?
    All payments are automated and if you have not yet received your upgrade, your payment will still be processing. Processing time varies depending on your bank. If this is the case, you will need to wait for the transaction to successfully complete or contact PayPal to find out more.
     
  10. IM NOT A BOT I SWEAR

    Joined:
    Feb 12, 2017
    Messages:
    14
    Likes Received:
    0
    It said that I was a supporter, than it changed back to member, in my e-mail message for paypal it says the transaction is completed. I accidently made one payment using the wrong debit card so I had to cancel, which it did, so I decided to do it again properly. This time my status did not change, nor can I add more playable accounts on runemate, if the issue is what you stated then I will wait, other than that this is perplexing me.
     
  11. American Express

    American Express RuneMate Staff

    Joined:
    Oct 2, 2015
    Messages:
    2,403
    Likes Received:
    876
    If you made a payment, it went through and you showed as a Supporter and you then cancelled/chargedback that payment, only to make another payment later, that will cause issues with our system.

    Tagging @Arbiter to look in to this for you.
     
  12. IM NOT A BOT I SWEAR

    Joined:
    Feb 12, 2017
    Messages:
    14
    Likes Received:
    0
    yes, I do apologize for this, When I went to Paypal I did not realize that the debit card on there was an old one and not my current one, but thanks in advance.
     
  13. AlfredRound

    Joined:
    Feb 9, 2017
    Messages:
    2
    Likes Received:
    0
    so ive only used something like 50 out of my 200 hours, why am i being told i used all 200. my usage stats clearly state otherwise
     
  14. IM NOT A BOT I SWEAR

    Joined:
    Feb 12, 2017
    Messages:
    14
    Likes Received:
    0
    Im still regular status...I paid you guys $4.00 for support package and still no one has helped me. Not to mention my wallet is getting deducted funds for a bot i already deleted off my account. It would be nice if someone could actually fix this issue.
     
  15. Djoels

    Joined:
    May 25, 2016
    Messages:
    162
    Likes Received:
    46
    Adding funds to your wallet doesn't make you a supporter.
     
  16. IM NOT A BOT I SWEAR

    Joined:
    Feb 12, 2017
    Messages:
    14
    Likes Received:
    0
    I paid for supporter status that was 4.00 dollars, then later i added 1.00 onto my wallet, i know what the difference is.
     
  17. AlfredRound

    Joined:
    Feb 9, 2017
    Messages:
    2
    Likes Received:
    0
    my hours? ^^
     
  18. American Express

    American Express RuneMate Staff

    Joined:
    Oct 2, 2015
    Messages:
    2,403
    Likes Received:
    876
    Do yourself a favour and stop using your second RuneMate account.

    It is against our rules and will be banned.
     
    NeveCieco and EvilCabbage like this.
  19. envals

    Joined:
    Feb 12, 2017
    Messages:
    6
    Likes Received:
    0
    Purchased $1 worth of credit. Did not get credited
     
  20. Evuls

    Joined:
    Oct 7, 2015
    Messages:
    141
    Likes Received:
    36
    So if I'm running two accounts at one time, will it deduct 2 hours every single hour from the hours allocated by supporter? Or is it based upon the Runemate client itself? Will each individual Runescape account eat an individual hour while running?
     

Share This Page

Loading...