Resolved Cannot open runemate after update.

Discussion in 'Client & Site Support' started by Chowie420, Apr 18, 2016.

  1. First I wanted to say thanks so much for spectre! It has been working fantastically, but after the last update, I can no longer open the program.

    I downloads the update just fine, and when it asks if I want to give runemate permission to make changes to my computer, I click yes, and nothing happens. I'm stuck in a loop of this over and over, I've tried to uninstall, and reinstall, and reboot several times to no avail.

  2. Best Answer:
    Post #4 by Arbiter, Apr 18, 2016
  3. First go to C:\Users\{YOUR USERNAME}\RuneMate\logs\ and paste the contents of the most recent log. Then click Windows+R and type "cmd". In the black window that pops up type (with the quotes)
    Code (Text):
    1. "%programfiles(x86)%\RuneMate\RuneMate.exe" -console
    If it says "The system cannot find the path specified." try
    Code (Text):
    1. "%programfiles%\RuneMate\RuneMate.exe" -console
    Copy paste what shows up in the black screen here.
  4. [Debug] Version: 2.0.3
    [Debug] Operating System: Windows 8.1 (x64)
    [Debug] Java: 8 Update 77 (x86) (Oracle Corporation)
    Apr 18, 2016 7:23:15 PM java.util.prefs.WindowsPreferences <init>
    WARNING: Could not open/create prefs root node Software\JavaSoft\Prefs at root 0x80000002. Windows RegCreateKeyEx(...) returned error code 5.
    Please restart to auto-update or manually <a href="Download | RuneMate">update</a>.

    The x86 version did not work, and the other one once again ran the updater, and gave me the option to run the setup.exe, but nothing happened after i clicked yes.
    --- Double Post Merged, Apr 18, 2016, Original Post Date: Apr 18, 2016 ---
    It also does nothing when double clicking runemate uninstaller now.
  5. Try installing RuneMate through "Add or Remove programs" in Windows. Then go to C:\Program Files\RuneMate\ and C:\Program Files (x86)\RuneMate\ in File Explorer and delete whichever folder(s) exist(s). Then go to C:\Users\{YOUR USERNAME}\RuneMate\ and delete that too. This should give your computer a fresh start. Now download the Windows installer from our download page and install it. You should be good to go from there.
  6. it worked. thanks! I tried the above last night, but it kept telling me that the program was in use and wouldnt allow me to delete it by any means (even from a fresh start up)

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