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Resolved Client Crash after attempting to login to OSRS (Log)

Discussion in 'Client & Site Support' started by TheMadTbaggeR, Oct 23, 2015.

  1. killersloth

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    Same thing happening to me, logging into OSRS.
    Haven't used RM in a few days but it was working just fine before.
     
  2. Arbiter

    Arbiter Mod Automation

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    Calling in the big guns @Cloud.
    --- Double Post Merged, Oct 24, 2015, Original Post Date: Oct 24, 2015 ---
    Managed to Teamviewer someone and get all the info. Login dialog pops up, RuneMate login is successfully completed, OSRS game client shows up fine. After game login it says "Loading... Please wait" on the top left and the whole application crashes, showing a Windows popup saying Java has crashed. Here are the Event Viewer logs:

    Code (Text):
    1.  
    2.  
    3. Faulting application name: java.exe, version: 8.0.650.17, time stamp: 0x56145db1
    4. Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    5. Exception code: 0xc0000005
    6. Fault offset: 0x00000000024807a3
    7. Faulting process id: 0x19d8
    8. Faulting application start time: 0x01d10e6f285ef6aa
    9. Faulting application path: C:\ProgramData\Oracle\Java\javapath\java.exe
    10. Faulting module path: unknown
    11. Report Id: 489edd34-6843-40b0-8c91-ade214d1803e
    12. Faulting package full name:
    13. Faulting package-relative application ID:
    14.  
    15. ---
    16.  
    17. Fault bucket 120343168733, type 4
    18. Event Name: APPCRASH
    19. Response: Not available
    20. Cab Id: 0
    21.  
    22. Problem signature:
    23. P1: java.exe
    24. P2: 8.0.650.17
    25. P3: 56145db1
    26. P4: StackHash_b4ee
    27. P5: 0.0.0.0
    28. P6: 00000000
    29. P7: c0000005
    30. P8: PCH_3F
    31. P9:
    32. P10:
    33.  
    34. Attached files:
    35. C:\Users\user\AppData\Local\Temp\WER9A0E.tmp.WERInternalMetadata.xml
    36.  
    37. These files may be available here:
    38. C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_java.exe_34d672cc3dd1204c1ab557ea689e239fa97c3dc4_d471edae_198ac91d
    39.  
    40. Analysis symbol:
    41. Rechecking for solution: 0
    42. Report Id: 489edd34-6843-40b0-8c91-ade214d1803e
    43. Report Status: 0
    44. Hashed bucket: ddffcbbeadea67ad5ed2014f639dd7c1
    45.  
    46. ---
    47.  
    48. Version=1
    49. EventType=APPCRASH
    50. EventTime=130901735472648168
    51. ReportType=2
    52. Consent=1
    53. UploadTime=130901735473528244
    54. ReportIdentifier=90faa8bc-7a62-11e5-9238-0024811d1e33
    55. IntegratorReportIdentifier=489edd34-6843-40b0-8c91-ade214d1803e
    56. NsAppName=java.exe
    57. Response.BucketId=ddffcbbeadea67ad5ed2014f639dd7c1
    58. Response.BucketTable=4
    59. Response.LegacyBucketId=120343168733
    60. Response.type=4
    61. Sig[0].Name=Application Name
    62. Sig[0].Value=java.exe
    63. Sig[1].Name=Application Version
    64. Sig[1].Value=8.0.650.17
    65. Sig[2].Name=Application Timestamp
    66. Sig[2].Value=56145db1
    67. Sig[3].Name=Fault Module Name
    68. Sig[3].Value=StackHash_b4ee
    69. Sig[4].Name=Fault Module Version
    70. Sig[4].Value=0.0.0.0
    71. Sig[5].Name=Fault Module Timestamp
    72. Sig[5].Value=00000000
    73. Sig[6].Name=Exception Code
    74. Sig[6].Value=c0000005
    75. Sig[7].Name=Exception Offset
    76. Sig[7].Value=PCH_3F
    77. DynamicSig[1].Name=OS Version
    78. DynamicSig[1].Value=10.0.10240.2.0.0.256.48
    79. DynamicSig[2].Name=Locale ID
    80. DynamicSig[2].Value=1033
    81. DynamicSig[22].Name=Additional Information 1
    82. DynamicSig[22].Value=b4ee
    83. DynamicSig[23].Name=Additional Information 2
    84. DynamicSig[23].Value=b4ee5de6a2322745523997a782b35692
    85. DynamicSig[24].Name=Additional Information 3
    86. DynamicSig[24].Value=277e
    87. DynamicSig[25].Name=Additional Information 4
    88. DynamicSig[25].Value=277e19c30fbd5f6bb531ec9e027c37c3
    89. UI[2]=C:\ProgramData\Oracle\Java\javapath\java.exe
    90. UI[3]=Java(TM) Platform SE binary has stopped working
    91. UI[4]=Windows can check online for a solution to the problem.
    92. UI[5]=Check online for a solution and close the program
    93. UI[6]=Check online for a solution later and close the program
    94. UI[7]=Close the program
    95. LoadedModule[0]=C:\ProgramData\Oracle\Java\javapath\java.exe
    96. LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
    97. LoadedModule[2]=C:\WINDOWS\system32\KERNEL32.DLL
    98. LoadedModule[3]=C:\WINDOWS\system32\KERNELBASE.dll
    99. LoadedModule[4]=C:\WINDOWS\system32\ADVAPI32.dll
    100. LoadedModule[5]=C:\WINDOWS\system32\msvcrt.dll
    101. LoadedModule[6]=C:\WINDOWS\system32\sechost.dll
    102. LoadedModule[7]=C:\WINDOWS\system32\RPCRT4.dll
    103. LoadedModule[8]=C:\WINDOWS\system32\USER32.dll
    104. LoadedModule[9]=C:\WINDOWS\system32\GDI32.dll
    105. LoadedModule[10]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10240.16384_none_f41f7b285750ef43\COMCTL32.dll
    106. LoadedModule[11]=C:\WINDOWS\system32\IMM32.DLL
    107. LoadedModule[12]=C:\WINDOWS\system32\MSCTF.dll
    108. LoadedModule[13]=C:\Program Files\Java\jre1.8.0_65\bin\msvcr100.dll
    109. LoadedModule[14]=C:\Program Files\Java\jre1.8.0_65\bin\server\jvm.dll
    110. LoadedModule[15]=C:\WINDOWS\system32\PSAPI.DLL
    111. LoadedModule[16]=C:\WINDOWS\SYSTEM32\WSOCK32.dll
    112. LoadedModule[17]=C:\WINDOWS\SYSTEM32\WINMM.dll
    113. LoadedModule[18]=C:\WINDOWS\system32\WS2_32.dll
    114. LoadedModule[19]=C:\WINDOWS\system32\NSI.dll
    115. LoadedModule[20]=C:\WINDOWS\SYSTEM32\VERSION.dll
    116. LoadedModule[21]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll
    117. LoadedModule[22]=C:\WINDOWS\system32\cfgmgr32.dll
    118. LoadedModule[23]=C:\WINDOWS\SYSTEM32\DEVOBJ.dll
    119. LoadedModule[24]=C:\Program Files\Java\jre1.8.0_65\bin\verify.dll
    120. LoadedModule[25]=C:\Program Files\Java\jre1.8.0_65\bin\java.dll
    121. LoadedModule[26]=C:\Program Files\Java\jre1.8.0_65\bin\zip.dll
    122. LoadedModule[27]=C:\WINDOWS\system32\SHELL32.dll
    123. LoadedModule[28]=C:\WINDOWS\system32\windows.storage.dll
    124. LoadedModule[29]=C:\WINDOWS\system32\combase.dll
    125. LoadedModule[30]=C:\WINDOWS\system32\shlwapi.dll
    126. LoadedModule[31]=C:\WINDOWS\system32\kernel.appcore.dll
    127. LoadedModule[32]=C:\WINDOWS\system32\shcore.dll
    128. LoadedModule[33]=C:\WINDOWS\system32\powrprof.dll
    129. LoadedModule[34]=C:\WINDOWS\system32\profapi.dll
    130. LoadedModule[35]=C:\Program Files\Java\jre1.8.0_65\bin\awt.dll
    131. LoadedModule[36]=C:\WINDOWS\system32\OLEAUT32.dll
    132. LoadedModule[37]=C:\WINDOWS\system32\apphelp.dll
    133. LoadedModule[38]=C:\WINDOWS\system32\uxtheme.dll
    134. LoadedModule[39]=C:\Users\user\AppData\Local\Temp\TeamViewer\tv_x64.dll
    135. LoadedModule[40]=C:\WINDOWS\system32\ole32.dll
    136. LoadedModule[41]=C:\WINDOWS\system32\dwmapi.dll
    137. LoadedModule[42]=C:\WINDOWS\SYSTEM32\bcryptPrimitives.dll
    138. LoadedModule[43]=C:\Program Files\Java\jre1.8.0_65\bin\net.dll
    139. LoadedModule[44]=C:\WINDOWS\system32\mswsock.dll
    140. LoadedModule[45]=C:\Program Files\Java\jre1.8.0_65\bin\nio.dll
    141. LoadedModule[46]=C:\Program Files\Java\jre1.8.0_65\bin\jawt.dll
    142. LoadedModule[47]=C:\Program Files\Java\jre1.8.0_65\bin\msvcr120.dll
    143. LoadedModule[48]=C:\Program Files\Java\jre1.8.0_65\bin\msvcp120.dll
    144. LoadedModule[49]=C:\Program Files\Java\jre1.8.0_65\bin\prism_d3d.dll
    145. LoadedModule[50]=C:\WINDOWS\system32\d3d9.dll
    146. LoadedModule[51]=C:\WINDOWS\SYSTEM32\aticfx64.dll
    147. LoadedModule[52]=C:\WINDOWS\SYSTEM32\atiu9p64.dll
    148. LoadedModule[53]=C:\WINDOWS\SYSTEM32\atiumd64.dll
    149. LoadedModule[54]=C:\WINDOWS\SYSTEM32\atiumd6a.dll
    150. LoadedModule[55]=C:\Program Files\Java\jre1.8.0_65\bin\glass.dll
    151. LoadedModule[56]=C:\WINDOWS\system32\COMDLG32.dll
    152. LoadedModule[57]=C:\Program Files\Java\jre1.8.0_65\bin\javafx_font.dll
    153. LoadedModule[58]=C:\WINDOWS\SYSTEM32\dwrite.dll
    154. LoadedModule[59]=C:\WINDOWS\system32\clbcatq.dll
    155. LoadedModule[60]=C:\WINDOWS\SYSTEM32\WindowsCodecs.dll
    156. LoadedModule[61]=C:\WINDOWS\SYSTEM32\bcrypt.dll
    157. LoadedModule[62]=C:\WINDOWS\SYSTEM32\cryptsp.dll
    158. LoadedModule[63]=C:\WINDOWS\system32\rsaenh.dll
    159. LoadedModule[64]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
    160. LoadedModule[65]=C:\WINDOWS\system32\dataexchange.dll
    161. LoadedModule[66]=C:\WINDOWS\system32\d2d1.dll
    162. LoadedModule[67]=C:\WINDOWS\system32\d3d11.dll
    163. LoadedModule[68]=C:\WINDOWS\system32\dcomp.dll
    164. LoadedModule[69]=C:\WINDOWS\system32\dxgi.dll
    165. LoadedModule[70]=C:\WINDOWS\system32\twinapi.appcore.dll
    166. LoadedModule[71]=C:\WINDOWS\system32\USERENV.dll
    167. LoadedModule[72]=C:\Program Files\Common Files\Microsoft Shared\Ink\rtscom.dll
    168. LoadedModule[73]=C:\Program Files\Java\jre1.8.0_65\bin\sunec.dll
    169. LoadedModule[74]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
    170. LoadedModule[75]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
    171. LoadedModule[76]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL
    172. LoadedModule[77]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
    173. LoadedModule[78]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
    174. LoadedModule[79]=C:\Windows\System32\rasadhlp.dll
    175. LoadedModule[80]=C:\WINDOWS\System32\fwpuclnt.dll
    176. LoadedModule[81]=C:\WINDOWS\system32\napinsp.dll
    177. LoadedModule[82]=C:\WINDOWS\system32\pnrpnsp.dll
    178. LoadedModule[83]=C:\WINDOWS\system32\NLAapi.dll
    179. LoadedModule[84]=C:\WINDOWS\System32\winrnr.dll
    180. LoadedModule[85]=C:\Program Files\Java\jre1.8.0_65\bin\prism_common.dll
    181. LoadedModule[86]=C:\Program Files\Java\jre1.8.0_65\bin\fontmanager.dll
    182. LoadedModule[87]=C:\WINDOWS\SYSTEM32\mscms.dll
    183. LoadedModule[88]=C:\WINDOWS\SYSTEM32\icm32.dll
    184. LoadedModule[89]=C:\Program Files\Java\jre1.8.0_65\bin\management.dll
    185. LoadedModule[90]=C:\WINDOWS\SYSTEM32\D3D10Warp.dll
    186. LoadedModule[91]=C:\Program Files\Java\jre1.8.0_65\bin\dcpr.dll
    187. LoadedModule[92]=C:\Program Files\Java\jre1.8.0_65\bin\t2k.dll
    188. LoadedModule[93]=C:\Program Files\Java\jre1.8.0_65\bin\jsound.dll
    189. LoadedModule[94]=C:\Program Files\Java\jre1.8.0_65\bin\jsoundds.dll
    190. LoadedModule[95]=C:\WINDOWS\SYSTEM32\DSOUND.dll
    191. LoadedModule[96]=C:\WINDOWS\SYSTEM32\MMDevAPI.DLL
    192. LoadedModule[97]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
    193. LoadedModule[98]=C:\WINDOWS\SYSTEM32\wdmaud.drv
    194. LoadedModule[99]=C:\WINDOWS\SYSTEM32\ksuser.dll
    195. LoadedModule[100]=C:\WINDOWS\SYSTEM32\AVRT.dll
    196. LoadedModule[101]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
    197. LoadedModule[102]=C:\WINDOWS\SYSTEM32\wintypes.dll
    198. LoadedModule[103]=C:\WINDOWS\SYSTEM32\msacm32.drv
    199. LoadedModule[104]=C:\WINDOWS\SYSTEM32\MSACM32.dll
    200. LoadedModule[105]=C:\WINDOWS\SYSTEM32\midimap.dll
    201. LoadedModule[106]=C:\Program Files\Java\jre1.8.0_65\bin\jpeg.dll
    202. State[0].Key=Transport.DoneStage1
    203. State[0].Value=1
    204. FriendlyEventName=Stopped working
    205. ConsentKey=APPCRASH
    206. AppName=Java(TM) Platform SE binary
    207. AppPath=C:\ProgramData\Oracle\Java\javapath\java.exe
    208. NsPartner=windows
    209. NsGroup=windows8
    210. ApplicationIdentity=B83E0FFFC973469340275FB99F876701
    211.  
    212.  
    Anything @Cloud? Interestingly there was no hs_err_pid.log file created. :/
     
    Microsoft likes this.
  3. Draggin

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    You said you upgraded to u66, but u65 is still being used.
     
  4. ichaseexp

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    malformed login request? what this mean
     
  5. Arbiter

    Arbiter Mod Automation

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    Not related to this issue at all and resolved within minutes...
     
  6. killersloth

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    I had deleted jagex caches once already before posting, but the issue persisted.
    Upon deleting the caches a second time it loaded up after login without crashing java. Not sure what was wrong still...
     
    Microsoft likes this.
  7. Arbiter

    Arbiter Mod Automation

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  8. killersloth

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    I have been running away from crowds before logging in, which has seemed to fix it. I'll test it out tomorrow.
     
  9. Arbiter

    Arbiter Mod Automation

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    Can you try allocate more RAM while in crowds to see if it's crashing because of resource limitations?
     
  10. TheMadTbaggeR

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    I still have the issue, but I haven't tried to run away from crowds before starting the client. Let me try that and I'll get back to you.
    --- Double Post Merged, Oct 27, 2015, Original Post Date: Oct 27, 2015 ---
    The thing is, I'm using OSBuddy and it's working fine in every area, and since that probably uses around the same amount of power that Runemate does, I don't think this problem is happening because of a lack of resources.
    --- Double Post Merged, Oct 27, 2015 ---
    Running away from crowded areas does help.
     
  11. killersloth

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    @Arbiter I ran client with more memory as you suggested but no change. Had to log and run from crowded area.
     
    #31 killersloth, Oct 28, 2015
    Last edited: Jul 29, 2017
  12. Oh Gawd

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    Okay this is absolutely confusing. I have the same problem. I use to be able to run 3 runemate bots at once, then it went down to 2, and now I can only run 1 bot. The others just show the java crash.




    UPDATE!!! For those still having this problem.
    Clear Java Cache
    Clear Runescape Cache
    Right click OSRS Client (Not Runemate) Run Compatibility as Windows 7.
    Clear IE/Google Chrome/Mozilla Firefox Browsing data/cache and all that.

    Try to run bot again after.
     
    #32 Oh Gawd, Oct 28, 2015
    Last edited: Oct 28, 2015
    killersloth likes this.

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