Resolved CONSTANTLY PAYING FOR HOURS AND NOT RECEIVING ANYTHING AT ALL

Discussion in 'Client & Site Support' started by Gustas, Dec 7, 2017.

  1. Gustas

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    Hello everyone, experienced a weird thing. Well, I've been botin' since mid November, with one account most of time. What happened you can see in the pictures (Links/images provided below) I've been recently paying to receive some hours of the service and nothing happened at all, once 2$ were paid and i wasn't even granted a "Supporter" status, and even two times later after receiving that status I noticed that I was in minus of hours. How is that possible, I am sure I did not use so many hours, and would like to find a way to sort that problem. Don't want no dramas, but what do we pay for?
    NOTE: The remaining -105 hours were after last 3 payments made in December 6th, all those 7$ for what? proof11.png proof22.png proof33.png


     
  2. Best Answer:
    Post #6 by Arbiter, Dec 7, 2017
  3. American Express

    American Express RuneMate Staff

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    Do you bot on a shared network or VPN? Do you have a family member that also uses RuneMate?

    Please screenshot this page: Log in | Community | RuneMate

    Showing the last 30 days
     
  4. Gustas

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    Hey @kazemanie I was botting on home network, not VPN. Nobody has access to the network besides myself. Yes, I do have a family member which uses RuneMate as well, but he's using different internet connection and different RuneMate account, we live separately. proof44.png
    Although as picture provided shows (The one with purchases through paypal) that I've made many payments which did not grant me hours - only 500 hours allowed after 5 separate payments eventhough you start with 200 free hours as a newcomer to the runemate.
     
    #3 Gustas, Dec 7, 2017
    Last edited: Dec 7, 2017
  5. American Express

    American Express RuneMate Staff

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    I do see another RuneMate account on your IP address. Multiple RuneMate accounts on the same IP address will combine hours.
     
  6. Gustas

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    I've logged once to it, but didn't bot on it at all, because I was out of hours. The account we're talking about is probably this one : @kadaskola
    And even if it combines hours, how is it possible to get minus amount of hours. Yet I've recently payed for hours and didn't receive anything at all. I used my amount of hours which was 500, but the question is how did it get to minus -405, As I didn't understand that, I was paying money and thought that my hours will add up, but what happened was that the minus amount of hours was changing, which is not -105. So 300hours were added, but since It bugged somehow that It was in negative amount.
    --- Double Post Merged, Dec 7, 2017, Original Post Date: Dec 7, 2017 ---
    As I've logged from the same IP, probably it doubled the amount of time used and got me into negative amount instead. Anyway I don't really know how to solve this, just would like to receive a refund of the money paid or granted hours of service equal to the amount paid
    Note: messaged you on slack.
     
    #5 Gustas, Dec 7, 2017
    Last edited: Dec 7, 2017
  7. Arbiter

    Arbiter Mod Automation

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    Looks like you filed a chargeback yesterday at 2:53pm PST. As such, all benefits you received prior to the chargeback were automatically revoked as we have a zero scam/chargeback policy. Only payments made since that date are taken into effect. There is no action to be taken here. In the future please be mindful of your actions.
     
    Vibi789 and Wet Rag like this.
  8. Wet Rag

    Wet Rag easily triggered ✌

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    boom
     
  9. Gustas

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    Haha, so you mean there is nothing going to be done lol ? :D
     
  10. Wet Rag

    Wet Rag easily triggered ✌

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    Are you blind?
     
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  11. staffix

    staffix Superior All Knowing Person!

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    Yes, are u my doggo?
     
  12. Gustas

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    Everything is going to be solved different way after a chat on slack. I misunderstood how dispute things work, all gonna be alright. @Squidl You would have triggered me if it went different way(y)
     
  13. Vibi789

    Vibi789 Mods are mad xD

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