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Resolved Didnt get credits I paid for.

Discussion in 'Client & Site Support' started by Nic Cage, Jan 6, 2022.

  1. Nic Cage

    Nic Cage

    Joined:
    Jul 30, 2020
    Messages:
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    Hi,

    I was charged for $10 worth of credits which came out of my account, however is not reflecting on my Runemate account.

    What can be done about this?

    Edit: resolved
     
    #1 Nic Cage, Jan 6, 2022
  2. American Express

    American Express RuneMate Staff

    Joined:
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    For future reference; the payment system is completely automated. If you have paid but you have not received your upgrade, it means RuneMate hasn't actually received your money yet.

    This can often be caused by delays at PayPal and/or your bank's end - despite the transaction showing "confirmed" in PayPal.
     
    #2 American Express, Jan 6, 2022
    Nic Cage likes this.
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