[danus]

I can login to the Runemate community client, reset my password for the community client, and can see my funds. However, when I attempt to login on the Runemate desktop client, it redirects me to a new page where my account credentials don't work and I cannot reset my password there. It asks for a verification code to reset which I don't have access to. In the past whenever I reset on the community client I received a link, along with a verification code that expired within 15 minutes to reset my password, which always worked. I even reset my password on May 9, 2024 and it worked. Was there a new update that caused this? I have $95.00 worth of credits on this account I don't want to lose. Any help is appreciated. Thanks!

 

[american express]

So you were/are already logged in to the forums (this website), and can reset your password. But if you try to log in to the RuneMate client, your password works but it asks for a 2FA code? If so, the below will apply.


Copying/pasting from our Discord:

If you are prompted for a "One time password" (OTP) when logging in to RuneMate, but you don't remember it, then it means that at some point you had set up two factor authentication using a mobile authenticator app. At this time you were also presented with a very scary message that said you needed to save a set of backup codes or you would be locked out of your account. Since then you may have lost the app, gotten a new phone, etc. and have since just resorted to using an alternate method like having it sent to your email. You did not delete the app OTP that was set on your account. We now only allow email OTP if you do not have an app authenticator set up.

Are you 100% sure you never set up an app authenticator?

You may truly believe that, but we can guarantee that you did. No worries. You listened to that very scary message and saved your backup codes right? You can use your backup codes to login to your account and update your OTP options and/or reset your password with it.

Didn't listen to the very scary message and don't have your backup codes?

Unfortunately, your password and OTP is how you verify ownership of your RuneMate account. OTP wouldn't be much use if you could bypass it right? You can register a new account, and be sure to listen to that scary message about backup codes if you choose to set up app OTP again.

 

[party]

First of all make sure that you can log into the forums while in a private browsing session (like incognito mode), then clear your browser cookies and try again.