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Resolved I keep losing money on bots that dont work. Can i get my cash refunded?

A

annoyingdutchman

Joined
Sep 8, 2019
Messages
1
So i have problems with starting up some bots. They just stop doing stuff or keep pressing wrong things. So i stop the bot and try to find the error. But everytime i do this i lose more money cause the timer gets reset.
I lost like 1,15 euro to that.
Can i get that back on my account?
 
american express

american express

RuneMate Staff
Joined
Oct 2, 2015
Messages
3,342
Tutorial - Wallet and Premium Bots FAQ

Why am I charged every time I start an instance?
Upon starting the bot you will be charged for the first hour of use. If you only run the bot for 30 minutes, you will still have been charged for the full hour. If you stop the bot manually and restart it, you will be charged again. If the bot breaks, doesn't work or you are overcharged and you feel as though you deserve a refund, post in the relevant forum thread for the bot you are using, providing supporting evidence (eg: how the bug occurred and log files) and it is at the author's discretion whether they refund you.
 
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