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Bug two step

Discussion in 'Client & Site Support' started by wethebest, Jun 20, 2017.

  1. wethebest

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    It's been sending me the two-step code and every time I enter the code it says two-step verification value could not be confirmed. Tried about 5 times now and not working.
     
    richietokes likes this.
  2. richietokes

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    i get the same problem, if i place it to public it seems to work then. its a shame though, cuz i have to enter the code EVERY time to use runemate. i used to be able to select "trust this pc" or whatever it was. and i wouldnt have to for 30 days. miss that. lol cuz its rediculous to have to EVERY time.
     
  3. wethebest

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    Tried to put it to public and still doesnt work

    Gyazo - db719fe416f150d983a32bbb79a2f934.png
    --- Double Post Merged, Jun 20, 2017, Original Post Date: Jun 20, 2017 ---
    Ive had this thread up all day and theres not even one response from support or above on here?
     
  4. makingpaint

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    Try this:

    At the top-right of the page, hover over your name and click "Two-Step Verification". Then, click on the "Manage" Button to the right of Backup codes. Then use, those backup codes whenever it asks for verification.
     
  5. wethebest

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    thanks it worked
     
  6. makingpaint

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    You're welcome!
     
  7. Cloud

    Cloud Engineer

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    Interesting, @Arbiter do you have any idea why the backup code would work but not their regular code?
     

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