[cantankerousminer]

Hello,

When attempting to import characters from my jagex account using the spectre client, the client UI becomes unresponsive after successful login.

Steps to reproduce:
1. Open RuneMate Spectre on Ubuntu 24.0
2. Click + next to Accounts
3. Ensure "Jagex Account" is selected
4. Type an alias into the Alias box e.g. "asdf"
5. Click "Launch Jagex Account Manager"
6. Log in via the jagex account popup
7. Confirm the jagex account login succeeds and the popup closes automatically
8. Observe the list of characters in the "Import Jagex Characters" popover in the spectre client

Expected:
1. I can click "save"

Actual:
1. The UI is unresponsive. I can't click save, cancel, or the popover's x button.

I have reproduced this with "Use Decorated Window" toggled on and off in preferences.

Any suggestions?

Thanks!

 

[arbiter]

Can you please post logs?

Tutorial - How to Find Bot Logs

A lot of users ask how to view the bot logs and send the right ones. How to find your logs Step 1. Open the RuneMate client and navigate to the toolbar Step 2. Open the "Help" menu and click "View Logs" (see Figure 1) Step 3. Sort by "Date modified" so you're looking at the most recent logs at...

www.runemate.com

 

[cantankerousminer]

~/RuneMate/logs/runemate/runemate_*.log

11:22:21 [INFO ] [ RuneMate] Adding /opt/runemate to local bot directories
11:22:21 [INFO ] [ RuneMate] Deleted 0 log files over a week old
11:22:21 [INFO ] [ RuneMate] Deleted 0 temp files over a week old
11:22:21 [INFO ] [ RuneMate] RuneMate Version: 4.17.1
11:22:22 [INFO ] [ RuneMate] Logged in to RuneMate SSO
11:22:24 [DEBUG] [ RuneMate] Restoring local sessions and accounts
11:22:24 [DEBUG] [ RuneMate] Now tracking 0 sessions
11:22:31 [INFO ] [ RuneMate] App created
11:22:31 [INFO ] [ RuneMate] initialize on Thread[AWT-EventQueue-0,6,main] with library path /home/name/RuneMate/temp/jcef
11:22:31 [INFO ] [ RuneMate] Client created
11:22:31 [INFO ] [ RuneMate] Creating browser
11:22:31 [INFO ] [ RuneMate] Showing login frame
11:22:59 [INFO ] [ RuneMate] Closing browser
11:23:01 [INFO ] [ RuneMate] Closing browser
11:23:48 [INFO ] [ RuneMate] Logged out of RuneMate SSO

Also terminal output:

name-desktop-ubuntu% /opt/runemate/RuneMate
WARNING: package sun.lwawt not in java.desktop
WARNING: package sun.lwawt.macosx not in java.desktop
WARNING: sun.reflect.Reflection.getCallerClass is not supported. This will impact performance.
Dec 18, 2025 11:22:20 AM com.sun.javafx.application.PlatformImpl startup
WARNING: Unsupported JavaFX configuration: classes were loaded from 'unnamed module @209da20d'
11:22:21 [INFO ] [ RuneMate] Adding /opt/runemate to local bot directories
11:22:21 [INFO ] [ RuneMate] Deleted 0 log files over a week old
11:22:21 [INFO ] [ RuneMate] Deleted 0 temp files over a week old
11:22:21 [INFO ] [ RuneMate] RuneMate Version: 4.17.1
11:22:22 [INFO ] [ RuneMate] Logged in to RuneMate SSO
11:22:24 [DEBUG] [ RuneMate] Restoring local sessions and accounts
11:22:24 [DEBUG] [ RuneMate] Now tracking 0 sessions
11:22:31 [INFO ] [ RuneMate] App created
11:22:31 [INFO ] [ RuneMate] initialize on Thread[AWT-EventQueue-0,6,main] with library path /home/name/RuneMate/temp/jcef

(java:298244): Gtk-WARNING **: 11:22:31.216: gtk_disable_setlocale() must be called before gtk_init()

(java:298244): Gdk-WARNING **: 11:22:31.224: XSetErrorHandler() called with a GDK error trap pushed. Don't do that.
11:22:31 [INFO ] [ RuneMate] Client created
11:22:31 [INFO ] [ RuneMate] Creating browser
11:22:31 [INFO ] [ RuneMate] Showing login frame

(java:298244): Gdk-WARNING **: 11:22:31.300: XSetErrorHandler() called with a GDK error trap pushed. Don't do that.
11:22:59 [INFO ] [ RuneMate] Closing browser
11:23:01 [INFO ] [ RuneMate] Closing browser
11:23:48 [INFO ] [ RuneMate] Logged out of RuneMate SSO

Note the "Logged out of RuneMate SSO" only logs once I've manually closed the client (via right click on the app tray icon)

 

[arbiter]

~/RuneMate/logs/runemate/runemate_*.log




Note the "Logged out of RuneMate SSO" only logs once I've manually closed the client (via right click on the app tray icon)

What operating system (and distro + desktop environment, if applicable) are you using?

 

[cantankerousminer]

System:
* Operating System: Ubuntu 24.04.3 LTS (Noble Numbat)
* Kernel Version: 6.14.0-37-generic
* Desktop Environment: Unity
* Display Server: X11
* AppArmor Security: kernel.apparmor_restrict_unprivileged_userns = 1 (Active restriction on unprivileged user namespaces, which maybe impacts
JCEF/Chromium sandboxing?).

Java Information:
* System Java: OpenJDK 21.0.9 (Build 21.0.9+10-Ubuntu-124.04)
* Bundled Java (RuneMate): OpenJDK 17.0.8 Temurin (Build 17.0.8+7)

RuneMate version: 4.17.1

 

[cantankerousminer]

Perhaps worth nothing: it's very clearly related to the browser popover. As soon as that popover appears, the runemate launcher UI becomes unresponsive.