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Question Client won't load

Discussion in 'Client & Site Support' started by nc4424, May 30, 2018.

  1. nc4424

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    The client will never fully load whenever I try to open it. The green loading circle appears and stays that way for hours and never opens up the menu for bots, accounts, etc. I'm not really sure what to do at this point so anything helps.
     
  2. American Express

    American Express RuneMate Staff

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  3. fall b4 me

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    Exact same thing happening, cant actually do anything, if i press anything to start an instance or select a bot i just a get a green loading circle that never loads anything. If i start up OSRS client it just opens up runescape and nothing else.

    and this is what is present in my log

    [Debug] Java Home: c:\program files (x86)\runemate\jre
    [Debug] Java Version: 8u121 x86 (Oracle Corporation)
    [Debug] Maximum Heap Size: 743MB
    [Debug] RuneMate Version: 2.85.0
    [Debug] Operating System: Windows 8.1 x64
    Aug 13, 2018 6:10:37 PM java.util.prefs.WindowsPreferences <init>
    WARNING: Could not open/create prefs root node Software\JavaSoft\Prefs at root 0x80000002. Windows RegCreateKeyEx(...) returned error code 5.
    java.lang.UnsatisfiedLinkError: C:\Program Files\IBM\SPSS\Statistics\Subscription\JRE\bin\attach.dll: Can't load AMD 64-bit .dll on a IA 32-bit platform



    Java - 32bit
     

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  4. Negrita

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    @fall b4 me @nc4424 what installation is Runescape installed? Does C:\Users\MY_USER\jagexcache exist?

    If not try to find it in another drive <D/X/E>:\Users\MY_USER\jagexcache or C:\Users\MY_USER\Onedrive\jagexcache
     

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