RuneMate Billing and Payment - FAQ
Free Users:
Free users are entitled to up to a maximum of 200 hours of bot usage during every 30 day period. Free users can also only run a maximum of 2 sessions at once. You may use all 200 hours on one bot on one RuneScape account, or you may split your 200 hours across multiple bots and multiple RuneScape accounts.
Supporter/Sponsor (Paid) Users:
Supporter/Sponsor (paid) users can bot a range of hours and concurrent instances depending on how much money they pay per month. EG: A monthly payment of $3.00 will allow you to run up to a maximum of 300 hours as well as a maximum 3x bot instances at once. A monthly payment of $10.00 will allow you to run up to a maximum of 1,000 hours as well as a maximum of 10x bot instances at once.
How do I increase my hours allowance?
You can increase your monthly hour allowance (free users get 200 hours) by becoming a supporter or sponsor - See Upgrade | RuneMate for more information.
I've paid $2.00, why do I not have more hours?
A single $2.00 payment will only give you Supporter status, it does not increase your hours allowance. This is made explicitly clear during the purchasing stage, where you can increase/decrease your payment and accordingly, your hours allowance.
If you have made a single $2.00 payment and want more hours, another payment of $2.00 or more will increase your hours.
I've made a payment, why am I not a Supporter/Sponsor, or why have I not received my credits yet?
All payments are automated and if you have not yet received your upgrade, your payment will still be processing. Processing time varies depending on your bank. If this is the case, you will need to wait for the transaction to successfully complete or contact PayPal to find out more.
How do I check my monthly hours allowance?
Visit
Support your favorite RuneScape free and premium bot client for Old School with flexible upgrade prices. Choose your own contribution amount.
www.runemate.com
Scroll to the bottom and look at the Usage Quotas section
to view your current upgrade, hours used and hours remaining.
Hour System:
The hour system works on a 30 day period. If you are a free user, you are able to bot up to a maximum of 200 hours in one single 30 day period. You can view your current hours usage here: Upgrade - RuneMate
Bot hours don't just "reset" at a given time. Your remaining hours are calculated by subtracting the hours you've used in the last 30 days from the total hours that you bought.
Here's an example:
October 1st - you purchase 3,000 hours
October 1st - you use 100 hours
October 2nd - you use 100 hours
October 3rd to October 31st - you use 100 hours per day
October 31st - you've used all 3,000 hours you purchased, so you cannot bot anymore.
November 1st - you re-gain the hours used 30 days ago (October 1st's 100 hours), meaning you now have another 100 hours to bot with.
November 2nd - you re-gain the hours used 30 days ago (October 2nd's 100 hours)
etc.
I still don't understand the hours system. What happens to my hours when my hours plan run out, or I change how much I spend?
Let's use paid cloud storage as an analogy.
You have a bunch of photos and videos of your amazing life, 9GB (900 hours of botting) worth, and you sleep peacefully at night knowing you pay $10.00 per month for the 10GB (1,000 hours of botting) cloud storage plan.
However, one day you decide to cancel your plan and the cloud storage provider stops your backups from working because you are downgraded to the free 2GB (200 hours) tier.
You decide that you only want to store 5GB (500 hours) of your cool photos and videos, so you opt to pay for the cheapest storage plan - $3.00 per month for 3GB (300 hours) of storage.
But the cloud storage provider still won't let you back up your content! They say you have 9GB (900 hours) of files stored, with only a 3GB (300 hours) allowance.
So how do you get around this? You purchase the $10.00 100GB (1,000 hours) plan again
Does Premium bot usage count towards my hours?:
NO. If you use a premium bot (eg: $0.10 / hour) this time will NOT be deducted from your monthly hours allowance.
When am I charged for using Premium bots?
At the start of every new botting hour and every new bot instance. If you start an instance and stop it after 30 seconds to restart it, you will be charged once per instance start.
Does running multiple RuneScape accounts use my hours faster?
Yes. If you run a bot on one RuneScape account for one hour, your total amount of hours used will be one hour. If you run two bots on two RuneScape accounts for one hour, your total amount of hours used will be two hours. etc.
Is local runtime included against my monthly hours allowance?:
Yes. Additionally, local runtime does not show on the Services page. So if you've run out of hours and have been running local bots (eg: for development purposes) this will be part of the reason why. The summary table is the recorded run time and the graph is just for bot statistics.
Payment System - Hour Expiration:
The supporter system works on a 30 day period for paid hours. If on day 1 you pay $10.00 for 1,000 hours of botting time, this time is only available for the current 30 day period. Once the 30 day period expires, you will either have to re-subscribe with another $10.00 payment or revert to a free users allowance of 200 hours.
How many accounts can I run at the same time?
This depends on how much you pay per month. If you pay $4.00 per month, this gives you 400 hours worth of botting. You can also run up to 4 accounts at the same time. You can use as many RuneScape accounts as you like.
The hour limit doesn't care about how many accounts you run - you could run for 100 hours on one account, 250 on another, and 50 on another and that would make your 400 per month.
My brother/sister/other uses RuneMate in my house, will our hours combine?
Yes. Hours used across multiple RuneMate accounts from the same IP address will combine. EG: Account001 uses 10 hours on a Monday; these 10 hours will also show up on Account002's usage history for Monday.
Why are my hours disappearing so quickly? I haven't used that many hours?
You are likely on a shared network or using a VPN where someone else on your network has used up the hours. If this is the case you should speak to your service provider and ask them to give each connecting user a unique public IP address.
Do Subscriptions Stack?
Yes, subscriptions stack with each one lasting a month from the time it was purchased.
When does my hour allowance expire?
If you upgrade on the 15th, your hours allowance will expire 30 days later.
How accurate is the hourly limit?
The Upgrade Page breaks it down by day while the hour calculator goes down to the exact second. EG: If you bot for 1 hour 52 minutes and 13 seconds, the system calculates this as 1 hour 52 minutes and 13 seconds; it does not round up to the nearest hour.
Is break handler time counted as part of my hours?
Yes. Example: If you run a bot for 4 hours, and during this time the bot's break handler "pauses" your botting for a total of 63 minutes, those 63 minutes are included in your monthly hourly usage.
If I pause a bot, will it still count towards my hours?
Yes. If you manually pause a bot, the time spent paused will still count against your monthly hours.
Will running out of hours remove my supporter rank?
No. If you purchase supporter status with $10.00 per month and use over your 1,000 hour allowance, you will still retain your supporter status on the forums until the billing period expires.
How do I cancel my recurring payments?
RuneMate appreciates your support. However if you must stop supporting us, you can cancel recurring payments:
1. Navigate to your PayPal Automatic payments page. (Login required)
2. Click the link for your subscription to su jin.
3. Click Cancel and then confirm your selection.
You can see PayPal's Customer Support answer to "What is an automatic payment and how do I update or cancel one?" for more information. If you have any questions, please send an email to the address shown on your PayPal receipt.
