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Resolved Negative hours from recent months purchased hours

Has this happened to anyone else?

  • Total voters
    3
P

potoghii

Joined
Feb 27, 2019
Messages
6
Hey, I purchased a total of 800 hours last month; however, today it's showing me I have negative hours. I ran out of my hours I believe about a day ago which I would have thought the hours would have been refreshed but last months hours which were purchased and used have joined in with the current days hours. I did not see it and ended up purchasing an extra 300hours worth which put my total bot hours at -400 from -700. I am unsure why it's giving me negative hours when those hours were purchased/used and haven't gone over the limit during the month but today its saying that I'm over the limit by 400 hours from last months hours.
 
P

potoghii

Joined
Feb 27, 2019
Messages
6
RobinPC said:
The payment from March ended, so you're left with a $3 payment which gives you 300 total hours. You've used up 687, hence why you're in the minus.
Click to expand...
But shouldn't those hours have been used up in conjuction with the $8 payment from the march 29-Apr 29 period?
 
bean.

bean.

Joined
Dec 16, 2018
Messages
134
potoghii said:
But shouldn't those hours have been used up in conjuction with the $8 payment from the march 29-Apr 29 period?
Click to expand...
After the 30 days, the hours will reset daily, not in one full amount, so on the 31st day of it resetting, the hours you used on the 1st day will be reset etc
 
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