Your pricing system is awful

Discussion in 'Discussions' started by Old Empire, Jun 16, 2018.

  1. Qosmiof2

    Qosmiof2 I've been called a god before.

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    Authors should be forced to change their bots when updates this size happen.

    And i think it will fix some problems such as people getting charged before they set the bot up which is, i think, the most common problem.
     
  2. Old Empire

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    Yeah that's where I was coming from mostly, bots breaking are less of an issue as if it happens more than 1-2 times most users will stop using the bot anyway.

    User experience is important, this is a business after all
     
  3. Pressure

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    .
     
    #23 Pressure, Jun 27, 2018
    Last edited: Jun 27, 2018
  4. AFreezing

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    ARE all of you people insane, were botting! we are cheating FFS who cares if its a RIP-OFF you entitled son of bitches! you wanna complain go hand-level runecrafting with no bots, i bet you will come crawling back and wont say shit. they are offering a service at great price that has lowest banrate on the market, show these staff some respect!
     
    Lhufascorp, Aidden and Qosmiof2 like this.
  5. Wet Rag

    Wet Rag easily triggered ✌

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    Payment system still sucks big monkey dick
     
    Vibi789 likes this.
  6. Qosmiof2

    Qosmiof2 I've been called a god before.

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    Idk who you are but i want to be your friend.
     
  7. itsjustforfun

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    100% respect for a great service, great product and the community.The quality of this bot is simply great; Its so simple yet efficient. But the pricing system flaws are pulling all that greatness down to where it should not be. Its not about a few cents that are going away, its about the money being charged for something that is not used by the user that pinches.
     
  8. Old Empire

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    Idiotic response.

    Large amounts of money change hands regarding these products, a legitimate business (this being a smaller example) with large amounts of taxable income.

    This is not a game. This is not me complaining about the way jagex ignores the "Free L33T CHEATS Download [email protected]" service.

    If you want to bot on your main, using some free bots go ahead, I bet you use every trial in the book.

    This is about a pricing system which does reflect accurate usage.

    Here's the funny thing, by complaining about the pricing system being outdated and requiring improvement, I do the staff a favour, me and others push for change out of respect not a lack of it. The only one displaying disrespect is your dismissive response which negates all the fair replies in this thread and goes straight for a jugular which doesn't exist...sorry.

    That type of response I normally ignore but having the cheek to say me or anyone in this thread lack respect for wanting to better the bot...
     
  9. Pressure

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    Agreed, Empire.

    I've recently purchased a significant amount of hours and I have largely over-estimated the number of hours I would use being a first time user. I understand that it was my error, but, the fact that there existed absolutely no mechanisms (e.g. refunds, re-distribution of hours etc.) to compensate for this error or situation was pretty disappointing, and it will certainly affect my willingness to make any future exchanges w/ said service/product.

    I will hardly even use 15% of my hours by the end of the month, and any demand or request for any form of compensation will most probably not be met.
     
    #29 Pressure, Jul 8, 2018
    Last edited: Jul 8, 2018
  10. Bumbum

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    An argument I haven't seen pop up in this thread yet is the fact that the premium pricing structure, in its current form, nudges behavior towards an overall pattern that may be detectable. Individuals who seek to maximize the number of hours they pay for premium bots are strongly incentivized to stop the bot on the hour. This overall nudging causes individuals to stop the bot at 4:58 hours for example. This should be recognized as a reduction in botting platform quality and hopefully remedied in some way. Paying for an hour which an individual does not receive the botting service for should not be proposed as a rational solution to arguably, at least in this specific way, an irrational system.
     
  11. Kynetic

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    Why not just payout in smaller time intervals? Say minutes or something. For every 60 minutes your script bot gets run, you get your hourly rate.
     
  12. Old Empire

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    I have wondered this and I do purposely try to avoid this, unfortunately at a loss in time you've paid for.

    I try to wind down extremely long periods manually or with a free version as well.

    A good point to bring up!
     
  13. ameerjn

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    in my opinion their pricing system is the best i've seen on any bot i've ever used ...
    no need for buying 10$+ script bot for only one skill, I've spent 15$ and got 3 skills 99 already and still going ...

    about the charging issues i also had to pay for about 10 hours overall of usage while just sudden stop etc.. but I aint even mad
     
  14. Aidden

    Aidden The better executive

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    Clearly you didn't read the FAQs then. Pausing the bot still charges because you have an active session.
    Lol? It works perfectly fine. If you're too stupid to set it up right after 5 tries that's your issue. If you read the FAQs you'd know that you will be charged every time you start the bot.
     
  15. Drunkpimp

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    I definitely find it hard to understand how some of the staff can be so rude or arrogant about the inherently flawed pricing system. Just because it isn't a "terrible" system doesn't mean it could use some minor improvements to help the user experience. It really is kind of cringy dancing around breaks, having to time the bot to stop at a certain time with certain breaks to avoid being charged for an extra hour. It really is as simple as a 5-10 minute grace period at the beginning of the script bot start, as well as maybe a 5-10 minute grace at the end to help allow for more unique stop times.
    Also, imagine how NICE it would be if we weren't charged run time DURING BREAKS. I'm sure every scripter would agree that they're script bot no matter how great it is, never required any code at all to... stay at the login screen, lulz. Currently I break 25% of the time, which means a 25% loss of my money going to breaks.

    Again I have a hard time understanding the "get over it mentality" I see a lot of higher tier people on this forum expressing. Sure, it costs me only cents an hour to bot, sure, I shouldn't "fuck up" the settings. But again, being charged for breaks, scripting errors, squeezing every penny, isn't very fun for the user overall. Any other client, it's worry free from start to finish as I don't worry about breaks, and penny pinching shit. But I really enjoy runemate, it's where I have the most confidence in the scripters and the ban rates, I just feel like some simple tweaks would make me have less of a love and hate relationship with it, then it can be all love baby! xD

    I've seen plenty of people mention the same thing as well- noobs and experienced botters alike. I can't help but think that as a business, such easy things to improve customer satisfaction would make sense. I've seen a few posts mentioning a new payment system is coming... eagerly awaiting that!

    I am a cheap bastard, so even if it is just pennies on the dollar going away from my runemate balance, it's all the more pennies adding up that I am calculating, noticing that it may just be cheaper to purchase a s c r i p t elsewhere to get a cheaper 99, a less stressful one in terms of microtransacting as well.
     
  16. S Q U R E L

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    This crappy mentality is probably a result of "it's been here forever, just learn how it works lol n00b" even though everyone knows the system sucks in the first place.
     
    Drunkpimp likes this.
  17. Drunkpimp

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    Agreed. Although I don't think the system totally sucks per say, it's definitely flawed. And I think lots of the mods or developers here have seen people complain or be frustrated so many times, they've taken their annoyance out on the customer/user instead of saying "well, maybe this is something we can fix ourselves, and create a better experience with the responses we've had from the community?"

    Clearly payment system annoys you like many others here. I would like a happy customer visiting my site/service so he feels more confident about his purchases..... I'm less likely to bot or use runemate if I continually get annoyed over small shit that shouldn't be an issue.

    Love the site and the s c r i p t s here, feel like too many ppl assume criticizing the payment system is some different way to say "FUCK RUNEMATE BRO."

    It's like a bitter relationship between an ex-wife, no matter what is said, it just goes downhill lmao

    Also kind of surprising to see devs on here call people stupid, lazy, or ignorant just because a s c r i p t genuinely fucked up when they set it up, costing them money. Or even if they did make a noob mistake, got roasted for it. My electricity company never charges me for an hour of keeping the light on if I flick the switch, and 3 minutes later decide to go to sleep, or go outside, and thus turn the lights off. Odd philosophy that is so heavily defended.
     
    S Q U R E L likes this.
  18. Negrita

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    what seems like a small UI tweak to you, might mean some huge problems on the back-end.

    Anyway, staff has expressed multiple times on Slack that they'll do minor changes to the payment system, once they have the time.
     
  19. DrManhattan

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    Frankly this is a rather shocking reply from an 'Executive'.
    You have to realize this is not about who made a mistake. It's about how to better the system.
    Old Empire has been nothing but respectful when expressing his valid criticism.

    When you charge hourly rates, do it by the time. Not by the button press.

    I can understand why you would charge for an active session that runs a paid bot while it's taking automated break.
    But surely you can charge by the actual session length. If not by the minute then by 5 minutes, 15 minutes. Make it a minimum of 0.01cents per run, if you don't want to go into units that are less than actual cent.
    At least people don't have to pay 20 cents for clicking a button, just to realize straight away they forgot to enable something or whatever... and then they come here just for you to call them stupid?

    That's short-sighted and greedy.
    Far from consumer friendly, much more anti-consumer. You want to make money, make people want to spend it towards your service instead of forcing them into some technical excuses why you're taking their money. In the end, everybody's losing.

    And for me - I never plan to pay for any of the bots. I'm not mad because you're taking my money.
    If anything I might perhaps want to release a 'premium bot' on your platform one day, and this pricing scheme is still objectively retarded in my eyes.

    And this combined with the fact that developers can ask money twice a month and you're paying by bi-monthly intervals. As well as withdrawal amounts having to be in 100$ intervals... which in and of itself seems sketchy, but kind of understandable, I guess...(This is rather OT, but since I'm ranting already - much more reasonable way to do it would be like everybody else does. For example - minimum withdrawal 100$ - paid monthly [or bimonthly if you insist] and developers don't have to "beg" for it, if they have payment details setup. And if they earn 189.72$, they get 189.72$ - not 100$ because "ITS NOT 100$ INTERVAL!")

    To me, it just seems like you're trying to milk anyone that comes here and this weights heavily on your image.

    Old Empire is right. Even if this is botting, cheating, whatever. At the end of the day it's also business, especially for you - the developers of this product.

    You might milk some kids with daddies credit card, but anyone with half a brains sees this and would rather stay away.

    It's far from UI tweak, but also far from huge problem. Surely dedicating some time to better an essential part of your service is worth the time.

    "Works" isn't "Good enough" and "Good enough" isn't something you should be proud of and reply "You're stupid! You think you need better? Git Gud!" to someone who gives valid criticism to a service you provide, a service they have paid for.
     
  20. Solace

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    I absolutely agree with the points raised in this thread. The only real incentive to have a broken pricing system like this is for increased profit. Making any amendments to the current system which satisfies users would be silly if it meant taking a cut to any potential profit. The thing is, I've used maybe less than a dollar on premium bots before realizing that $0.05/hr isn't actually $0.05/hr. As a result, I've steered away from premium bots. I, as a customer, am opting to use free bots instead of premium for this reason. Whilst I'd be more than happy to pay for $0.05/hr, I'm not happy paying for anything else that's falsely advertised.

    This is a business. If you want to reap the profits of a broken system then so be it. If you'd actually like to charge customers for a fair, reliable system which doesn't spur up an issue on the forums every other week, then I'm sure people would be more than happy to empty their wallets for you.
     

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