Tutorial Billing and Payment FAQ

Discussion in 'Client & Site Support' started by American Express, Nov 17, 2016.

  1. GmailGuy

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    still it doesnt work what do i do should i change my IP address?
     
  2. Tookie3200

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    I bought 1000 hours like 3 weeks ago and it says i have negative 688 hours
     
  3. Arbiter

    Arbiter Mod Automation

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    Thanks for the ping! I sent @bender123 a private message.
     
  4. Snarkyg

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  5. Hit My Gong

    Hit My Gong Bigkokski

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    I have run out of hours but still have over $10 credit to bot.. Can i not transfer some of that money for more hours?
     
  6. ProxYNL

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    i restarted bots several times due to bugs.... that substracted 20% of my initial test budget..
     
  7. American Express

    American Express RuneMate Staff

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    Tutorial - Wallet and Premium Bots FAQ


    Why am I charged every time I start an instance?
    Upon starting the bot you will be charged for the first hour of use. If you only run the bot for 30 minutes, you will still have been charged for the full hour. If you stop the bot manually and restart it, you will be charged again. If the bot breaks, doesn't work or you are overcharged and you feel as though you deserve a refund, post in the relevant forum thread for the bot you are using, providing supporting evidence (eg: how the bug occurred and log files) and it is at the author's discretion whether they refund you.
     
  8. OllieOllieOx

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    I am down 10 dollars that wasn't put on my account. Could the owner send me a pm so we can get this resolved?
     
  9. American Express

    American Express RuneMate Staff

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    I've made a payment, why am I not a Supporter/Sponsor yet?
    All payments are automated and if you have not yet received your upgrade, your payment will still be processing. Processing time varies depending on your bank. If this is the case, you will need to wait for the transaction to successfully complete or contact PayPal and/or your bank to find out more.
     
  10. Wigley

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    Being charged every time you start/stop a bot is ridiculous. A cost per hour should be exactly that, I pay 8 cents and in return I get an hour of botting. Sometimes RuneMate will freeze or crash, and I'm the one who's punished by having to pay to start my bots again. The fact that breaks count towards your hours is absurd as well, but the paying to start and stop again is my biggest issue.

    After my current credits run out, I'm taking my business elsewhere unless changes are made to the payment protocols.

    It can't be that hard keep track of a 60-minute timer when you start a botting program, and it only counts down while it's actively being used. Telling it to "stop" should then pause the timer, and naturally it starts counting again when the bot is resumed or restarted.

    This just seems like an anti-consumer ploy to suck more money out of us.

    upload_2022-5-3_17-18-18.png
     
  11. jonhalo

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    Are you on a shared network or is someone else also botting on your network as its 200 hours per network not per account to prevent people from creating multiple accounts to get more than 200 hours free a month.
     

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