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Tutorial Billing and Payment FAQ

Discussion in 'Client & Site Support' started by American Express, Nov 17, 2016.

  1. Arbiter

    Arbiter Mod Automation

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    @kazemanie please add the question and answer to the OP.
     
  2. American Express

    American Express RuneMate Staff

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    Added.
     
  3. Spider-Man

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    I purchased a single payment for me to be able to use up to 4 bots and my account title is changed to being a supporter but my RuneMate client still does not let me open more than 2 RuneScape Clients. Could you please help?
     
  4. Savior

    Savior Java Warlord

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    That is not something runemate causes but rather the runescape client. it doesnt let you open more then 2 clients on one machine unless you spamclick it
     
  5. cowsecond

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    I recently bought a non-recurring 500 hour allowance and for a couple days my "Services" chart showed correctly that it stacked. Then all of a sudden a few days ago it reverted back to my original 400, and now it's showing 500 (for my allotted hours). What is going on?
     

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  6. Arbiter

    Arbiter Mod Automation

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    Has it been a month since your first subscription...?
     
  7. Billybob6969

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    I think your guys's bot hour meter is broken because I somehow have no hours remaining and I payed $2 for the 200 hours. and it shows that I am just a "Member" rank too..
    --- Double Post Merged, Feb 24, 2017, Original Post Date: Feb 24, 2017 ---
    Also, it showed that I was over the limit by 50 hours yesterday?? and now it shows I'm over the limit by 30 hours?? makes zero sense
     
  8. Geashaw

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    Your hours may have expired. They last one month.
     
  9. Billybob6969

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    I bought in on the 13 of February. It has not been a month..
     
  10. JimmySantanaa

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    well hope i finally get help.
    yesterday i had a usage of -633.
    i botted around 6 hours on 1 bot, i repeat 1 bot.
    today i look i had -800.
    how is that possible i just paid for new hours and its like stealing them without me using
    how is it possible to lose 167 hours in a day with the usage of 1 bot.
    don't be replying me with links to the tutorial, i want a actual answer
     
  11. Tyger224

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    Guys, how is this possible? I don't use a VPN network. Just a regular router.
    upload_2017-3-16_17-23-41.png
    I hope this is a one time thing.
    This is the first time I bought some use time for the Divine Void Pro bot.
    I know it's not that much money but come on this shouldn't be possible right?
    Is there a way to fix this?

    Thank you in advance
     

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  12. Serene

    Serene ( ͡° ͜ʖ ͡°)

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    Hey, did you start/stop the bot multiple times and/or are you using it on multiple accounts?
     
  13. Tyger224

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    No, I don't use multiple accounts. Just one account.
    I did stop the bot once to change the setup. So when I stop the bot and start again, no matter for how long I'm botting Runemate will cash 1 hour of botting, if I understand you correctly?
     
  14. Serene

    Serene ( ͡° ͜ʖ ͡°)

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    Yeah that's how runemate's system is set up right now for all premium bots. With my divine void bot, you can change the settings while it is running by re-opening the control tab though! That could explain the first two charges, not sure why the third charge was there (maybe staff can help ya out)
     
  15. Tyger224

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    Okay thanks for the help! In the future I definitely just open the control panel.
    The third one could be Runemate crashing. Runemate just stopped working and shut down.
    It's working fine now, so I understand now.
    Thanks!
     
    Serene likes this.
  16. beusyeah

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    Can I buy hours without Supporter? As normal member?
     
  17. Savior

    Savior Java Warlord

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    Those two things are literally the same.
     
  18. beusyeah

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    So when I donate 1 dollar i get 100 hours and 1 slot?
     
  19. Savior

    Savior Java Warlord

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    If you donate $3, your cap is raised to 300 hours. If you donated only $2, you'd get no extra hours, but you'd have access to supporter perks.
     
    #39 Savior, Mar 31, 2017
    Last edited: Mar 31, 2017
  20. Party

    Party Client Developer

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    If you donate $3, your cap is raised to 300 hours. If you donated only $2, you'd get no extra hours, but you'd have access to supporter perks.
     

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