Tutorial Billing and Payment FAQ

Discussion in 'Client & Site Support' started by American Express, Nov 17, 2016.

  1. Savior

    Savior Java Warlord

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    damn is there an echo in here?
     
  2. Party

    Party Client Developer

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    Only because I felt you didn't explain it properly.
     
  3. Nathan Mercado

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    Hi paid for $3.00 for that supporter membership and also an additional $20 for extra credit, however, none of the payments are reflecting on my account. But, the payments have already been deducted from my paypal and bank account. Does anyone know what to do at this point?
     
  4. Party

    Party Client Developer

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    Paypal can take up to 48 hours to direct funds to us.
     
  5. Nathan Mercado

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    Hi,

    Its been more than 48 hours since the transaction.
     
  6. Party

    Party Client Developer

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    Then you'll need to take this up with PayPal.
     
  7. altscape

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    Hi, I'm having an issue with my premium bot payments. The OP states payments get taken when the bot starts, then on the hour after that. In my experience, the time at which payments are taken is not consistent. This screenshot is an example I've just observed a moment ago:

    [​IMG]

    To clarify, a payment was taken when the bot started, then another payment was taken after approx. 44 minutes of the bot running. Note that I did not pause the bot at any point during this run, and the timestamps for the wallet transactions are accurate in this instance.

    This is not a case of worrying about $0.10, however I would like to be able to stop the bot before the next billing cycle begins in order to save wasting money every time I press stop - this is not possible at this time.

    EDIT: Charged for a third time after 1hour 20minutes

    http://i.imgur.com/4Mg7nlO.png

    @Party
     
    #47 altscape, Aug 6, 2017
    Last edited: Aug 6, 2017
  8. Cloud

    Cloud Lead Developer Emeritus

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    @Arbiter
     
  9. RobinPC

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    Are you 100% sure you didn't wait with starting the bot? Session runtime IS NOT the same as bot runtime.
     
  10. altscape

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    Yeah I'm 100% sure. This isn't an isolated issue, it seems to be occurring frequently regardless of the bot I use also.

    I wish the client had an accurate countdown timer until the next payment was taken. I think this would really enhance clarity and ease of use.
     
  11. tspang222

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    i paid the $3 for supporter, after running out of supporter hours i purchased $5 and then $1 and then another $1, so $7 total after the initial $3 for supporter, for 2 hours now, i havnt been able to start a bot, whenever i try it just says instance failed to start because i have used my 300 hours. but i should have another 700 hours and its like im not even receiving them..
     
  12. Party

    Party Client Developer

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    Can you provide a log of dates you made payments and the amount you paid?
     
  13. tspang222

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    Aug 11, 2017 06:06:22 PDT-$3.00
    Aug 14, 2017 08:20:07 PDT-$5.37
    Aug 14, 2017 10:32:31 PDT-$1.12
    Aug 14, 2017 10:33:01 PDT-$1.12

    My wallets balance says $7.00, so that means im supposed to have 700 hrs correct?, but its still saying instanced failed to start because i used my 300 hours for the month.
     
  14. Party

    Party Client Developer

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    From the original post:
     
  15. tspang222

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    I AM A SUPPORTER LOL!!!!!!! I made that purchase on the 11th. I just made $7 worth of purchases TODAY and i have not had the hours funded to my account..it just says in my wallet that i have $7..
     
  16. Party

    Party Client Developer

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    Yes - the $3 you paid initially was through the Upgrade page. The $7 you paid today was to your wallet. Therefor you have a $3 supporter package, and $7 to spend on premium bots.
     
  17. kingking123

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    i have 1400 hours yesterday , now -1387 hours , f c
    yesterday i have 9000 hours allowed , now only 6000 hours , f c
    --- Double Post Merged, Nov 7, 2017, Original Post Date: Nov 7, 2017 ---
    i have - 1387 hours , fffffffffff ccccccc
     

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  18. RobinPC

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    Payment ran out?
     
  19. kingking123

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    paid 30$ + 30$ + 30$ , 9000 hours , but now allowed 6000 hours
     
  20. RobinPC

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    Yea one of those payments ran out.
     

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